Claims Adjustor - Transportation

About Us:

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA’s rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies just talk about: building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture of empowerment and commitment to innovation in the specialty insurance space.

If you're an ambitious professional looking to grow your career in specialty insurance, we'd love to talk.

About Transportation Insurors:

Transportation Insurors, a DOXA company, is a Managing General Agent specializing in insurance solutions for the commercial trucking and transportation industry. The organization partners with agents and carriers to deliver specialized coverage programs designed for owner-operators, small fleets, and transportation businesses.

Known for its deep expertise in transportation risk and its strong agent relationships, Transportation Insurors provides responsive service and practical solutions for complex trucking exposures. The team brings decades of industry experience and is committed to helping clients manage risk while keeping their businesses moving forward.

Description:

The Claims Adjuster – Transportation is responsible for investigating, evaluating, and managing transportation-related claims, primarily focused on trucking property damage and related liability exposures.

This role serves as a key point of coordination between insureds, vendors, and internal stakeholders throughout the claims lifecycle. The ideal candidate will be comfortable handling challenging conversations professionally while maintaining a high level of organization, documentation, and attention to detail. This role requires proactive phone communication and formal claim status reporting every 30 days with insureds and claim stakeholders throughout the life of the claim. The adjuster is expected to initiate direct contact with insureds early in the claim process and maintain regular phone communication to guide the claim toward resolution.   

Working alongside an experienced transportation team, this role provides the opportunity to deepen expertise within the trucking insurance sector and develop specialized knowledge across related coverages such as inland marine and liability.

Requirements

Claims Investigation & Evaluation

· Investigate and manage transportation-related claims, including trucking accidents, property damage losses, and liability exposures

· Review policy terms and coverage to determine claim validity and appropriate resolution

· Evaluate damages and prepare detailed claim reports documenting findings and recommendations

· Coordinate or conduct field inspections when necessary

Stakeholder Coordination

· Serve as a primary point of contact for insureds, brokers, and third parties throughout the claims process

· Coordinate with repair facilities, investigators, attorneys, and other external partners

· Maintain professional, confident communication even in challenging claim situations

Claims Resolution

· Evaluate claim damages and negotiate settlements within established authority

· Collaborate with internal leadership on complex claims or escalated matters

· Work with legal counsel when claims require litigation support or dispute resolution

Documentation & Reporting

· Maintain accurate and complete claim documentation

· Prepare clear written reports summarizing investigations and claim outcomes

· Manage multiple claims simultaneously while meeting internal deadlines

Qualifications

Required

· Experience handling trucking or transportation-related insurance claims

· Strong written documentation and report writing skills

· Ability to manage multiple claims while meeting deadlines

· Excellent communication skills and professional phone presence

Skills & Competencies

· Strong analytical and investigative skills

· Professional communication and negotiation ability

· High attention to detail and organizational discipline

· Collaborative, team-oriented mindset

· Ability to manage complex claims with professionalism and sound judgment

Benefits & Work Environment

DOXA Insurance offers a dynamic work environment, Full Benefits + 401(k). Transportation Insurors provides the opportunity to work alongside experienced transportation insurance professionals in a collaborative, supportive team environment with strong opportunities for long-term growth and development.