Job Description:
Strategic Account Manager
About Packsize
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.
About the Role
The Strategic Account Manager owns the commercial health, retention, and expansion of Packsize’s most strategic customer relationships. This role sits squarely within the Customer Growth & Success Department and is focused on turning realized customer value into durable, predictable revenue.
SAMs are assigned to a small number of Strategic accounts where multi‑site, multi‑year expansion potential exists and where executive‑level relationship management is required. The role is deliberately commercial and strategic—distinct from Customer Success and Implementation, which own delivery, adoption, and operational outcomes.
The SAM is accountable for renewals, pricing, expansion strategy, and long‑term account planning, working alongside with Customer Success to ensure Packsize retains, grows, and de‑risks its most important customers.
What You’ll Own
Commercial Ownership
Own contract renewals, pricing, and commercial negotiations for assigned Strategic accounts
Drive expansion, upsell, and multi‑site growth opportunities
Manage commercial risk and prevent revenue leakage
Forecast renewals and expansion with high accuracy
Strategic Account Leadership
Develop and execute multi‑year account plans and growth roadmaps
Build deep, multi‑threaded relationships with senior customer executives
Act as the executive point of contact for Packsize on assigned accounts
Align Packsize leadership to customer strategy and risk
Cross‑Functional Orchestration
Partner closely with Customer Success to convert outcomes into expansion and renewal narratives
Coordinate with Sales on new site opportunities and cross‑sell motions
Leverage Implementation, Service Operations, and CS Ops as needed—without owning delivery
Growth & Retention Outcomes
Increase Net Revenue Retention (NRR) and Gross Profit across assigned accounts
Ensure renewals are proactive, predictable, and surprise‑free
Translate customer value into long‑term commercial growth
Success Looks Like
Renewals are forecasted early and closed
Expansion is driven by clear value narratives and executive alignment
Strategic accounts grow predictably over multiple years
Customer relationships are durable, multi‑threaded, and executive‑level
Qualifications
Required
6+ years in Account Management, Strategic Sales, or Program/Commercial leadership roles
Experience managing large, complex, enterprise or global customers
Proven track record owning renewals, pricing, and commercial negotiations
Strong executive presence and ability to influence C‑level stakeholders
Ability to operate effectively in a matrixed, cross‑functional environment
Preferred
Experience managing multi‑site or multi‑region accounts
Background in industrial automation, capital equipment, SaaS, or operationally embedded solutions
Experience working with Fortune 500 / Global accounts
Physical Demands and Working Conditions:
Ability to travel up to 60%
Ability to work from a home office
Must have a valid driver’s license and good driving record
What We Offer
The Base Salary for this role is $140,000 to 160,000/year USD + Bonus however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
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