Senior Server and Storage Engineer

As a Senior Server and Storage Engineer, your work at Tegria will center on strategic opportunities, forward and proactive thinking, positive team and customer interaction, process improvement, and growing Tegria as a company. Your duties will include virtualization engineering with platforms including VMware and Nutanix, server engineering on Windows and Linux systems, storage engineering on various SAN platforms such as NetApp, Pure Storage, and IBM, as well as other forms of direct attached and cloud storage. Your duties will also include data center supporting infrastructure such as fiber-channel and ethernet networks, and public cloud administration in Azure and AWS.

The role you play

An effective Senior Server and Storage Engineer will help the organization on a whole achieve success through:

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team

• Translate business requirements into secure, scalable, and reliable solutions.

• Actively pursue knowledge growth and technical specialization.

• Develop use case scenarios and plans of new capabilities and driving their adoption.

• Perform complex work related to industry leading technologies including but not limited to:

  • Virtualization technologies

  • Storage platforms

  • Cloud platforms

  • Backup technologies

  • Database technologies

• Lead and be heavily engaged in the hands-on technical execution of projects.

• Coordinate, track, and document full project details for efficient system build. Proactively communicate full project scope, status, and next steps to customers, leadership, and partners.

• Proactively plan, test, coordinate, and support EHR hosting environment go-lives and migrations.

• Perform complex technical work adeptly with measurable impacts to the organization.

• Build, test, train, convert and/or deploy new infrastructure, workflows, policies, and processes.

• Design, build, manage, and support resources for multiple EHR cloud hosting systems, including server OS, and storage infrastructure.

• Design, install, configure, and support technology platforms and solutions used to provide hosted EHRs to customers.

• Perform all technical infrastructure tasks in accordance with industry and organizational security tools, techniques, and initiatives, and in accordance with Tegria cybersecurity standards for design, deployment, and monitoring.

• Maintain constant vigilance for security issues, breach prevention and response, and active and ongoing vulnerability mitigation.

• Perform technical infrastructure and security-minded incident response, precision troubleshooting, and clear and thorough communication at any hour of the day.

• Stay up to date on latest services, innovations, and market trends.

• Evaluate and document current-state processes through discovery and analysis.

• Present recommendations for process improvement based on industry experience and best practices.

• Serve as a liaison between diverse IT and operations groups.

• Adhere to departmental best practices and guidelines.

• Contribute to team and organizational objectives and outcomes.

• Guide less experienced members of the team, as needed.

• Performs other generally related duties as assigned.

What we’re looking for

We expect:

• Bachelor’s degree in computer science, information systems, or equivalent combination of education and experience.

• One or more relevant third-party certifications such as Microsoft, Citrix, RedHat, VMWare, Azure (preferred).

• Networking technology certification areas (preferred).

• Typically 5+ years of professional experience as a technical engineer in Cloud MSP environments, delivering hosting services for healthcare entities.

• Demonstrated competence in Cloud MSP design, implementation, and support and all technology skills therein. Technology product roles to include installation, configuration, troubleshooting and support (preferred).

• Experience in healthcare IT platforms including MEDITECH and Epic (preferred).

• Experience providing excellent customer service while supporting multiple clients (preferred).

• Hands-on experience with data center server and storage technologies and Cloud MSP infrastructure (preferred).

• Knowledge

• Thorough knowledge and maintenance of server and storage systems.

• Fully competent in Virtualization technologies such as VMWare, Hyper-V, and Nutanix (preferred).

• Fully competent knowledge in Storage platforms such as NetApp, Pure, Synology, HP StoreOnce, 3Par, etc. (preferred).

• Fully competent knowledge in Cloud platforms such as Amazon AWS, and Azure, PowerBI (preferred).

• Fully competent knowledge in database knowledge of SQL and Postgress (preferred).

• Fully competent in Backup technologies such as Commvault, Veeam, Bridgehead, and Zerto (preferred).

• Expertise in machine learning system management (preferred).

• Expertise in technology solution architecture (preferred).

• Expertise in volume data ingest, aggregation and actionable intelligence delineation and dissemination (preferred).

• Extensive knowledge of multiple EMR product suites, common ancillary vendor products and secure, highly available hosting administration thereof; systems may include various EMRs and ancillary applications (preferred).

• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria

Success Criteria

People who are successful in this role…

• Model our values and maintain high standards of quality.

• Thrive in a remote environment with accountability and consistency.

• Build trust with clients and teammates through integrity and expertise.

• Bring resilience, adaptability, and proactive problem-solving to the role.

• Juggle multiple client projects and tasks while meeting deadlines. Re-prioritize tasks based on changing workloads, deadlines and urgency without losing focus on the overall objectives.

• Project professionalism. Foster positive and productive working relationships. Maintain business-appropriate personal appearance on-screen or in-person.

Salary Range

Now, a little about us …

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.

Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

• Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
   

• Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
   

• And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.
   

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.