Sales Support Advisor

Job Description:

Sales Support Advisor
Location: The Quayside, Kowloon, Hong Kong
Working Style: Hybrid (Office + Work from Home)
Full-time | Permanent | 40 hrs/week

At Bupa Global, we’re not just about insurance, we’re about people. We’re a passionate team leading the way in international healthcare, delivering exceptional service and wellbeing support to customers across the globe. Whether they’re living, working, studying, or travelling abroad, we make sure they have access to the care they need, when they need it.

Join us in shaping the future of health insurance and making a real difference in people’s lives.

About the role
As a key member of our Hong Kong Sales Team, you’ll be the engine behind our sales operations—ensuring everything runs smoothly from quote to renewal. You’ll be the go-to person for managing enquiries, coordinating with internal teams, and supporting our brokers and customers with precision and care.

What you’ll do:

• Supporting the Sales Team with quotes, pre-sales forms, and customer enquiries
• Assisting the Retention Team with renewals and data preparation
• Preparing weekly sales reports and coordinating team meetings/events
• Maintaining organised records and filing systems
• Contributing to ad hoc projects and continuous improvement initiatives
• Staying sharp with sales training and competitor insights
• Handling complaints professionally and escalating when needed

What you’ll bring:

• Excellent communication and interpersonal skills
• Strong analytical thinking and attention to detail
• Organised, proactive, and great at managing time
• Confident working with people at all levels
• Ideally, some experience in healthcare or insurance
• A global mindset—understanding cultural nuances and time zones
• Tech-savvy with solid skills in Word, Excel, and PowerPoint

Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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