Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Clinical Documentation Job Analysis Vendor Management Backup Administration Data Maintenance Email Management Data Quality Vendor Management Customer Data Management Account Management Operations Support Systems Client Services

Other Skills

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Microsoft Office
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Communication
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Time Management
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Customer Service
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Organizational Skills
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Detail Oriented
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Relationship Building

Roles & Responsibilities

2+ years of general office, administrative, or operational support experience
Proficiency with Microsoft Office (Outlook, Word, Excel)
Excellent customer service and communication skills
Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment

Requirements:

Manage job orders and submissions by uploading nurse profiles to VMS/MSP platforms, ensuring accuracy and assisting with job order entry
Maintain accurate client and facility information across internal systems and vendor platforms and keep job postings up to date
Provide desk support and act as a liaison between Account Managers, internal teams, and client facilities to ensure smooth operations
Deliver excellent customer service and operational support to internal partners and external clients, especially during high-volume periods

SimpliFi Managed Services

About SimpliFi Managed Services

SimpliFi Managed Services is comprised of a group of industry experts and entrepreneurs who have come together with the shared vision of creating a different kind of MSP in the healthcare industry. Most of us have worked for the biggest MSP firms, and we yearned for something more. We set out to raise the bar in our industry: more ethics, more service, more ingenuity. We found that bigger did not mean better, so we decided to blaze our own trail. Our goal is simple, we align with our health system client’s goals. We partner together in the quest to help strategize on workforce solutions to better manage contingent labor resulting in significant cost reduction and reliance on travelers. Our purpose to build a health system’s core staff while managing their flex.

Founded: 2018

Company size: 11 - 50

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Job description

Account Manager Liaison

Location: Remote
Department: Client Services
Employment Type: Full-Time

Join Our Team

At Travel Nurse Across America, we believe exceptional experiences start with strong teams behind the scenes. Our Client Services team plays a critical role in supporting the partnerships that help healthcare facilities deliver care when it’s needed most.

The Account Manager Liaison provides operational and administrative support to Account Managers and Client Services leaders by helping manage job postings, maintain system accuracy, and support the submission process for clinicians. This role plays an important part in ensuring that client information, job orders, and submissions are processed efficiently and accurately.

This position is ideal for someone who is detail-oriented, organized, and thrives in a fast-paced environment while supporting multiple teams and priorities.

What You'll Do

As an Account Manager Liaison, you will help support the daily operations of the Client Services team by assisting with job order management, submission processes, and maintaining accurate client information across systems.

Key Responsibilities

• Upload nurse profiles into vendor management systems (VMS/MSP platforms) and ensure submissions are accurate and complete
• Assist with job order entry from internal job scrapers and incoming email requests
• Post, maintain, refresh, and remove job postings while keeping order statuses up to date
• Assist with gathering and submitting required documentation for nurse profiles, including credentials, licenses, and vendor-specific documentation
• Support Account Managers with submission file reviews and vetting when needed
• Maintain accurate client and facility information within internal systems and vendor platforms
• Provide desk support to Account Managers during periods of high volume or coverage needs
• Act as a secondary contact between internal teams, Account Managers, and client facility representatives when needed
• Deliver excellent customer service to both internal partners and external clients
• Provide operational and administrative support to help ensure smooth client services operations

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• 2+ years of general office, administrative, or operational support experience
• Strong proficiency with Microsoft Office (Outlook, Word, Excel)
• Strong attention to detail and organizational skills
• Excellent customer service and communication skills
• Ability to quickly learn new systems and processes
• Ability to manage multiple priorities in a fast-paced environment
• Ability to build and maintain strong working relationships across teams

Preferred Qualifications

• Experience working in healthcare staffing, hospital environments, or medical sales support
• Experience working with vendor management systems (VMS/MSP platforms)
• Experience supporting client services, account management, or operations teams

Compensation

Base Salary Range:
$21.63 – $24.00

Final compensation will be determined based on experience, skills, and location.

Benefits

Travel Nurse Across America offers a comprehensive benefits package designed to support our employees and their families, including:

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Employee assistance programs
• Professional development opportunities
• Employee recognition programs

Our Core Values

Our culture is rooted in the values that guide how we work together and serve others.

Own Your Relationships - Be someone others can count on. Strengthen connections through reliability, trust, and communication.

Own the Outcome - We hold ourselves accountable for outcomes—not just effort. Through focus and follow-through, we achieve meaningful results.

Obsess Over the Experience - Every interaction matters. We strive to create experiences that make people feel valued and supported.

Act with Integrity & Respect - We do what’s right—for our clients, clinicians, and each other—always treating others with honesty and respect.

Ready to Join Us?

If you enjoy staying organized, supporting high-performing teams, and playing a key role behind the scenes to ensure exceptional client experiences, we’d love to hear from you.

Apply today and become part of a team committed to making a difference in healthcare staffing.

Ready to apply?

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