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Telecommunications Operator

Essentia Health Foundation

Key Facts

Remote From: 
Minnesota (USA)
Full time
English

Other Skills

  • •
    Customer Service
  • •
    Customer Service
  • •
    Communication
  • •
    Multitasking
  • •
    Time Management
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Reliability
  • •
    Empathy
  • •
    Social Skills

Roles & Responsibilities

  • Previous customer service experience
  • Strong communication and interpersonal skills
  • Ability to coordinate with external and internal customers
  • Experience operating a multi-line switchboard and paging/messaging systems

Requirements:

  • Operate a multi-line switchboard, answer calls, and direct them to appropriate destinations across Essentia Health facilities
  • Page and message providers and staff; facilitate patient communication with Nurse Care Line
  • Serve as the first point of contact during emergencies and assist in emergency communications
  • Maintain and update online provider on-call calendars and hospitalist rotation to ensure appropriate admissions/postings

Job description

Building Location:

Business Service Center

Department:

1006520 SWITCHBOARD - EH SS

Job Description:

Operates a multi-line switchboard answering telephone calls coming into multiple Essentia Health facilities, gathering information and directing calls accordingly. Responsible for paging/messaging providers and staff, facilitating patient communication with Nurse Care Line. May facilitate communication during emergency situations as the first point of contact during an emergency. Makes changes when necessary to online provider on-call calendars. May be responsible for maintaining hospitalist rotation to ensure new admits/postings are assigned appropriately. Provides information to, and maintains relationship with, external and internal customers to provide coordinated services with an emphasis on excellent customer service.

Education Qualifications:

Preferred Qualifications:

  • Previous customer service experience

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

Day/Eve

Shift End Time:

Day/Eve

Weekends:

Yes

Holidays:

Yes

Call Obligation:

No

Union:

DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:

03/20/2026

Compensation Range:

$15.97 - $23.81

Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
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