Customer Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Customer Engineer - Talent Pool – UK
 

This advert is for future openings within our Customer Engineering Team.
 

By applying, you’ll be considered for upcoming opportunities. Our team regularly reviews applications and will contact you if a suitable role becomes available.

Looking for something right now? Explore our current vacancies on the Careers page and apply today!
 

• Job Title: Customer Engineer

• Location: United Kingdom

• Salary: £30,000 - £33,000 depending on experience

• Hours: 42.5 per week across 5days with weekend work on rota basis
   

MAIN RESPONSIBILITIES:

• Diagnose faults and perform repair or replacement of ATM modules on-site

• Install, maintain, and repair equipment within an assigned territory/region

• Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements

• Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods

• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
   

KEY QUALIFICATIONS:

• Valid Full UK manual driving license

• Strong local geographical knowledge

• Experience in break/fix, IT, computer/mechanical repair

• Basic computer hardware and software knowledge

• Experience with Windows operating systems

• Experience in general PC hardware and software maintenance

• High level of mechanical/electrical aptitude

• PIA licences desirable, but if you don’t hold one, it will be provided
   

• Excellent interpersonal skills and customer facing relationship skills

• Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
   

PREFERRED QUALIFICATIONS (NOT ESSENTIAL):

• NCR/Wincor ATMs experience

• Previous Field Based experience

• Previous Engineering experience
   

WHAT WE CAN OFFER YOU:

• £30,000 - £33,000 depending on experience

• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)

• 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)

• 24 days holiday, rises to 25 after 5 years’ service.

• Competitive defined contribution company pension with Fidelity.

• 75% Employer funded single private medical cover with the option to buy additional cover.

• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.

• Employee life assurance.

• Employer funded Income protection scheme.

• Employee Assistance Programme, with 24/7 counselling service.

• Access to MYGYM discounts for membership offers and discounts.

• Access to a range of lifestyle discounts.
   

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.