Merchandising Field Supervisor

About Blackhawk Network:

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds, and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, e-gifts, corporate payouts, and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

 

Overview:

Merchandising Field Supervisor for the World’s Largest Gift Card Company

 

Blackhawk Network is seeking a remote Merchandising Field Supervisor to manage a team of gift card merchandisers in our Great Lakes District. The position would be based out of either OH or MI. The primary responsibilities would be hiring, training, and mentoring gift card merchandisers who serve multiple retailers in various trade classes. The position would report to the Merchandising District Manager.

Responsibilities:

• Supervise, train, and audit merchandisers to ensure compliance with company policies and objectives. Audit would be done live and/or call report survey review via computer.
• Manage the recruitment lifecycle, including interviewing and hiring for open positions.
• Maintain a field presence 2–3 days per week to evaluate retail conditions and store management satisfaction.
• Utilize online reporting, mobile tablets, and AI tools to monitor visit quality and establish actionable performance plans.
• Support leadership with market tours, project assignments, and coverage for District Managers as needed.

Qualifications:

• 3+ years of supervisory or lead experience in the merchandising industry.
• Hands-on experience managing gift card programs or similar in-store merchandising initiatives.
• Strong technical skills (MS Office, reporting tools, tablets, web portals).
• Excellent written and verbal communication skills.
• Ability to travel 25–50%, within district that is scheduled and or last-minute requests.
• Home Wi-Fi and ability to attend corporate meetings as needed.
• Results-driven, with a focus on customer, retailer, and program success.
• Experience leveraging AI tools or other systems to streamline processes and improve measurable results is a plus.

Benefits:

BHN offers a competitive salary and benefit package including 401k with match, medical/dental/vision insurance, 12 paid holidays, flexible time off for full-time staff, parental leave, and wellness benefits.

EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104