Account Specialist
United States – Remote
The Account Specialist at Phonak supports the growth of hearing-care product sales by working closely with audiologists, clinics, and internal field representatives. This role blends customer service, sales support, and relationship management to help deliver high-quality hearing solutions while supporting business growth and customer success.
Responsibilities:
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Develop and maintain strong relationships with customers within the assigned territory
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Collaborate closely with field sales representatives and key account managers to support account growth
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Manage customer communications, follow up on action items, and maintain ongoing relationships with clinics and providers
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Coordinate sales meetings and support scheduling for field representatives within the region
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Address customer questions and challenges using a concierge-style customer service approach
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Ensure high-quality support by proactively following up with existing customers
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Document all customer interactions in Salesforce on a daily basis
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Educate customers on Phonak products and provide training when needed
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Support customers using the Phonak eStore, assist with ordering, and encourage digital engagement
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Assist with onboarding new accounts and providers within the territory
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Ensure compliance with all applicable laws, regulations, and company policies
More about you:
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High School diploma or equivalent required
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Bachelor’s degree preferred
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3+ years of experience in inside sales, outside sales, customer support, or medical device sales
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Strong relationship-building and customer service skills
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Excellent verbal and written communication abilities
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Strong organizational and time management skills with the ability to manage multiple accounts
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Proficient with Microsoft Office and CRM systems such as Salesforce
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@sonova.com Sonova Human Resources
What we offer:
Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
*Plan rules/offerings dependent upon group Company/location.
This role's pay range is between: $64K to $78K . This role is also commission eligible.
