Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Visual Merchandising Retail Management KPI Management Loss Prevention Full-Cycle Sales Business Communication Performance Management Contribution Margins Policy Enforcement Recruitment Strategies Sales Analysis Database Transactions Conversion Marketing Task Management Operational Data Store Loyalty Programs Customer Centricity

Other Skills

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Delegation Skills
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Training And Development
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Coaching
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Accountability
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Communication
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Teamwork
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Detail Oriented
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Business Acumen
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Self-Motivation

Roles & Responsibilities

1-2 years experience in supervisory or key-holder role (coaching, training and motivating teams)
1+ year driving sales through KPIs (conversion, units, transactions, AT) and reading sales reports
1+ year supporting daily operations, policy compliance, loss prevention and visual/store standards
High school diploma or equivalent; ability to work flexible hours including weekends, nights and holidays; ability to stand for prolonged periods and lift up to 50 lbs; pass background check prior to being interviewed

Requirements:

Assist and support the Store Manager in establishing strategies and processes to drive positive results; participate in hiring, recruiting, training, and development; implement action plans; delegate responsibilities to cultivate teamwork
Drive store financials and sales by achieving goals, leveraging KPIs, monitoring reports, and reducing shrinkage through loss prevention education and compliance
Lead and develop employees; coach, identify training needs, create training plans, and maintain high business acumen; uphold store standards and policy compliance
Enhance customer experience by driving customer-centric culture within the Division of Responsibility; collect and relay customer feedback and trends to upper management

Job description

Job Title: Supervisor
Location: Innovations, Mohegan Sun, Uncasville, CT
Salary: $18.50
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Job Summary:
Innovations is your destination for quality products and an exceptional shopping experience, located inside the vibrant Mohegan Sun. We are looking for a dynamic and customer-focused individual to join our team as a Full Time Store Supervisor. This is an exciting opportunity for someone passionate about retail and ready to take the next step in their career. The ideal candidate will have a passion for retail and will be responsible for supervising a team of retail store associates, ensuring exceptional customer service, and supporting the store manager with various tasks.
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A Supervisor is a member of the Management Team and understands the Company’s overall objectives. The Supervisor assists and supports the Store Manager in establishing strategies and processes that will drive positive results. Participates in hiring, recruiting, training, and development of staff. The Supervisor implements and executes action plans within areas of responsibilities while being global. Through delegating of responsibilities, the Supervisor cultivates teamwork and partnerships. As part of the Management Team, effectively contributes to achieving financial goals and meeting overall statistical expectations.

Essential duties & Responsibilities:

Business and Financial Results

Helps achieve the Store’s financial goals and budget through identifying growth opportunities within DOR (Division of Responsibilities)
Drives daily, weekly, and monthly sales through maximizing key performance indicators (AT, Units, Transactions, Conversion)
Supports day-to-day functional/departmental activities that drive positive results
Actively participates in efforts to reduce in-store shrinkage activity through Loss Prevention education, awareness, compliance, and measures
Helps increase/maintain gross margin through full price sell-through
Monitors daily and weekly sales, effectively utilizes reports to analyze the store’s business, and completes weekly business report

Leadership and Employee Development

1. Leads and inspires a customer-centric culture by motivating/recognizing team

2. Provides consistent coaching, participates in identifying/developing talent

3. Identifies training needs and helps develop training plans to address these needs

4. Learns, understands, and practices high level of business acumen to positively affect statistical outcomes

5. Communicates effectively with all stores, departments, and business partners

Management and Operating Results

Actively involved in the implementation of the company’s initiatives
Upholds and enforces all policies and procedures
Actively maintains the highest level of store standards
Responds and reacts to all communication in a timely manner

Customer Experience

Drives the customer experience from the specific Division of Responsibility perspective
Communicates consumer feedback and in-store trends through proper channels
Identifies and communicates customer feedback to upper management

Individual Development

Focuses on an area of responsibility that represents a special interest or need for further development
Creates an action plan to achieve optimum performance
Assesses/measures results quarterly

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Requirements:

1-2 years experience in supervisory or key-holder role (coaching, training and motivating teams)
1+ year driving sales through KPS (conversion, units, transactions, AT) and reading sales reports
1+ year supporting daily operations, policy compliance, loss prevention and visual/store standards
1+ year delivering a customer-first experience while supporting margin and financial goals
High school diploma or equivalent
Ability to work flexible hours, including weekends, night and holidays
Must be able to stand for prolonged periods of time and be able to lift 50 lbs
Must pass background check prior to being interviewed

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Residency Requirements:

For remote roles, must be located in one of the 50 states of the United States or Washington DC
Sponsorship is not available

Core Values:

Accountability
Delivering excellence
Integrity
Attention to detail
Follow up and follow through
Client centric service

Benefits for Full-Time Employees:

Medical insurance
Dental insurance
Vision insurance
Life insurance
Voluntary life insurance
401(k)
Paid holidays
Generous PTO policy
Company-provided equipment
Positions designated as remote are fully and permanently remote

About Innowave Marketing Group:

Innowave Marketing Group provides luxury and innovative reward solutions unique to the loyalty and promotional marketing space. Our experts design effective consumer loyalty programs, engagement programs, sales & channel incentives and consumer promotions. Casino programs include loyalty points programs, VIP shopping events and retail store projects.
We participate in E-Verify. Click here to view E-Verify and Right to Work Notices.

Inclusiveness:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.