Key Facts

Remote From:

United Kingdom

Part time

English

Hard Skills

Incident Management Classroom Management Project Management Expense Reports Microsoft Dynamics CRM Maritime Logistics

Other Skills

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Intercultural Competence
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Program Management
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Calmness Under Pressure
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Communication
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Time Management
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Teamwork
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Intercultural Competence
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Physical Stamina
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Organizational Skills
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Computer Literacy
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Problem Solving

Roles & Responsibilities

1-2 years of work experience
Strong organizational and project management skills
Experience engaging with and supporting students from diverse backgrounds (e.g., students of color, students with disabilities, first-generation college students, LGBTQIA+ students)
Legal right to work in the UK

Requirements:

Cultural and Social Integration: act as an ambassador for IFSA, welcome students, help them understand local culture, and assist with practical tasks such as navigating public transport and obtaining a phone plan
Ongoing Programme Support: accompany students to activities, events, and excursions (including outside Edinburgh) and ensure classroom spaces are properly equipped
Incident Management and Reporting: manage student incidents via IFSA’s CRM (SalesForce) and liaise with the Custom Programme lead and Site Director; ensure students are registered on the Alert Media App
Financial Management and Post-Programme Review: document all spending, save receipts, and prepare a spending report; create a post-programme document outlining What Went Well (WWW) and Even Better If (EBI)

The GIANT Company

About The GIANT Company

The GIANT Company believes that no matter where or how, when meals happen, families connect, and when families connect meaningfully, good happens. Guided by its brand platform, For Today’s Table®, the omni-channel retailer proudly serves millions of neighbors across Pennsylvania, Maryland, Virginia, and West Virginia. With more than 35,000 dedicated team members supporting more than 190 stores, 133 pharmacies, 107 fuel stations, and over 180 online pickup hubs and grocery delivery service in hundreds of zip codes, The GIANT Company is changing the customer experience, giving back, and creating an impact in local communities for a better future. Our Values are what guide us day after day. Care: We care about our customers, our team members, and our communities. Courage: We drive change, and are open minded, bold and innovative. Teamwork: Together, we take ownership, collaborate and win. Integrity: We do the right thing and earn customers' trust. Humor: We are humble, down to earth, and we don't take ourselves too seriously. The GIANT Company family of brands includes GIANT, MARTIN'S, GIANT Heirloom Market, GIANT Direct and MARTIN’S Direct. The GIANT Company is a company of Ahold Delhaize USA.

Founded: 2018

Company size: 10001

Website LinkedIn See all jobs →

Job description

Custom Programme Assistant

Contract Type: Hourly, Fixed Term
Contract Details: The post is offered at an hourly rate of £15/hour from early May 2026 until 06 June2026. The hours required across the month-long contract are estimated to be 140. The post is hybrid, with some work from home and some work at programme locations around Edinburgh and further afield in Scotland.
Location: Edinburgh, Scotland
Reports to: Director, Scotland Programs

Position Overview

Are you a life-long learner, curious about the world around you?

Are you ready to bring your unique skills to a mission-driven organization?

Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth?

If so, we would love to welcome you to our global community!

IFSA works with universities in the USA to deliver short-term summer programmes in Edinburgh for their students. These programmes have diverse academic themes, and IFSA supports visiting faculty in three key areas: health and safety support for students; academic site visits that complement classroom learning; intercultural activities that deepen engagement with the host environment. The Custom Programme Assistant will be responsible for logistical, operational, and cultural integration tasks (confirming activities and bookings, accompanying field trips and site visits, communicating with students and faculty) ensuring that all programme activities are well-organized and that students receive the necessary support during their stay in Scotland. All programmes include day trips and overnight excursions that take place at varying times (including evenings and weekends), which the Custom Programme Assistant is required to support.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programmes with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.

Learn more about IFSA at https://www.ifsa-butler.org/

In this position, the standard duties include, but are not limited to:

Cultural and Social Integration:

Act as an ambassador for IFSA and the country and share enthusiasm for local culture.
Help students feel welcome andassistwith understanding the local culture and environment.
Support students with practical tasks such as navigating public transport and getting a phone plan if necessary.

Ongoing Programme Support:

Accompany studentstoactivities, events, and excursions, including activities outside of Edinburgh.
Ensure classroom spaces are properly equipped.

Incident Management and Reporting:

Manage student incidents through IFSA’s CRM,SalesForce, and liaising with the Custom Programme lead and Site Director.
Ensure students have downloaded and registered on the Alert Media App.

Financial Management and Post-Programme Review:

Document all spending, save receipts, and prepare a spending report.
Create a post-programme document outlining what went well (WWW) and what could be even better if (EBI).

Emergency Response and Student Welfare:

Attend and review relevant training materials - including Health and Safety 101, Prevent, and Emergency Response.
Contribute to emergency response and student incident management based on established protocols.

Requirements

One - two years of work experience.
Contagious enthusiasm for IFSA’s mission,visionand commitments.
Soundorganisationaland project management skills.
Success in engaging with and supporting students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students.
An ability to respond calmly and professionally to emergency situations.
General knowledge of the city of Edinburgh.
The legal right to work in the UK.

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.

Physical and Work Environment  

Working on a computer, placing phone/video calls.
Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or rain

Occasional physical activities such as arranging chairs/tables in conference room settings.
Some work on the weekend or in the evening, as well as nights (up to 3) away from Edinburgh, depending on scheduled activities.

To Apply 

To apply, please submit your cover letter and CV for this position via IFSA’s career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/  

In your cover letter, offer a compelling “Why” statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.

Review of applications will begin immediately, and the position will remain open until filled. 

IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.

Ready to apply?

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