Senior Technical Program Manager

About us
WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 5,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

About the opportunity

As a Senior Technical Program Manager working to support the Employee Technical Services team, you will partner with technology leaders to drive the successful delivery of key initiatives. Your role focuses on streamlining execution and coordinating across cross-functional teams to manage projects centered on internal tooling and software.

By tracking progress against defined plans, you will ensure the delivery of high-impact solutions including tooling migrations and consolidations.  These efforts create a more efficient and delightful experience for employees. Ultimately, you will lead the efforts to provide the cutting-edge technology our workforce needs to succeed.

The Technical Program Management Office (TPMO) is a strategic function within WEX. Our mission is to accelerate WEX’s product innovation velocity by optimizing how we deliver technology. We accelerate technology delivery at WEX by optimizing program execution across all technology domains. 

How you'll make an impact:

• Collaboration, Planning, and Execution

  • End-to-End Ownership: Drive technical implementation projects for internal tooling, platform migrations, and service modernization from scope definition to operational readiness.

  • Continuous Planning: Partner with Product and Technology leadership to facilitate planning sessions, ensuring program increments align with business goals and adaptive requirements.

  • Technical Roadmapping: Develop detailed work breakdown structures (WBS), milestones, and execution plans for system consolidations and workflow enhancements.

• Execution & Risk Management

  • Delivery Oversight: Monitor project progress in partnership with Tech Leads, facilitating course corrections and surfacing risks to stakeholders for timely mitigation.

  • Dependency & Integration Management: Track and coordinate complex dependencies across engineering teams, focusing on application routing, auth systems, and environment configurations.

  • Security & Compliance: Coordinate with security teams to ensure internal services meet governance requirements and modern architectural standards.

• Stakeholder Management & Reporting

  • Cross-Functional Collaboration: Act as the primary liaison between Architecture, Engineering, and Product teams to ensure transparency and alignment on new ways of working.

  • Data Stewardship: Maintain high standards of data hygiene within the Atlassian suite to support accurate status reporting, metrics-driven decision-making, and financial capitalization.

  • Outcome Tracking: Measure project performance against committed goals, using data to drive continuous improvement at the project level.

Experience you'll bring:

• Experience in a senior technical program management role managing highly complex, interdependent projects focused on internal tooling and capabilities. 

• Strong technical acumen and program management skills to drive execution.

• Comfort navigating ambiguity, bringing clarity to cross-functional initiatives.

• Proven ability to communicate effectively with senior stakeholders and deliver solutions with lasting value.

• Deep understanding of Technical Program/Project delivery.

• Experience with Agile methodologies and project management tools.

• Proactive leadership and the confidence to drive complex projects to completion.

• A proven ability to motivate and align cross-functional teams.

• Excellent communication skills to influence and manage stakeholders.

• Experience managing change at an enterprise level.

• A strong ability to anticipate and mitigate risks, and to efficiently solve complex problems in partnership with leadership

• Bachelor's Degree or equivalent experience. 

• Experience leading large-scale technical migrations, including the decommissioning of legacy tools and the successful rollout of new enterprise-wide processes.

• Experience with Process Optimization.

• Familiarity with security and compliance requirements is helpful (SOC2, PCI, etc.)

• Experience working with Cloud Ecosystems (eg AWS, Azure, or GCP) can be helpful, but is not required.

• Familiarity with common tooling in software development and task management (Jira, Confluence, or similar) can be helpful.

• Previous experience in FinTech or highly regulated environments can be helpful.

• Professional certifications (e.g., PMP, Agile Certified Practitioner) are a plus, but not required.