VCA Canada Animal Hospitals is excited to welcome a Regional Operations Director to our team. Reporting to the Regional Vice President, Eastern Canada, this individual will provide leadership and operational oversight for fourteen veterinary hospitals across the region, including three locations along the 401 corridor between Kingston, Belleville, and Oshawa. The role will work closely with hospital teams, clients, VCA office support staff, and suppliers to ensure operational excellence, high-quality patient care, and a collaborative work environment.
Serving as a vital link between field leaders, their teams and senior leadership, the Regional Operations Director will work closely with Hospital Managers, Medical Directors, and VCA leadership to advance key priorities, including operational excellence, deliver a best-in-class client and patient experience and support the growth of the business across the region.
Key Responsibilities
Support business growth and hospital performance, fostering positive revenue results, excellent client and patient experiences, and compassionate heart-centred care.
Provide leadership and operational oversight for multiple veterinary hospitals within the region.
Partner with Hospital Managers and Medical Directors to support hospital performance,
associate engagement, and medical excellence.
Support the development and retention of hospital leadership and associate teams.
Oversee and guide strategic initiatives, workforce planning, and operational improvements.
Monitor key performance indicators and support hospitals in achieving financial and
operational goals.
Foster a culture of collaboration, accountability, and trust across hospital teams.
Qualifications:
Business Degree from a recognized institute or related work experience
Minimum of 6 years in an operations management role, preferably with a multi-site overview
Knowledge within the veterinary industry preferred; processes, standards and benchmarks
Attributes:
Collaborative Leader: Builds trust and alignment across teams and senior leadership.
Strategic Thinker: Guides regional growth and anticipates operational opportunities.
Critical Thinking & Decisiveness: Evaluates situations thoughtfully but acts decisively, avoiding
unnecessary delay or overthinking.
Results-Oriented: Drives operational excellence while balancing financial and patient care
priorities.
People Developer: Coaches and mentors managers and area managers to reach their full
potential.
Client & Patient Focused: Ensures exceptional experiences and heart-centred care.
Values-Driven: Models the company’s Five Principles and fosters a positive, supportive culture.
Travel:
Expectation of approximately 25% for out-of-town hospital visits.
The remaining time is spent rotating at local hospitals, as this is an on-site role with no work-from-home component
What we can offer you:
Competitive compensation package aligned with leadership responsibilities
RRSP program with 5% employer matching to support long-term financial wellness
Comprehensive health and dental benefits package for you and your family
Paid vacation and personal wellness days
Opportunities to lead and influence operational strategy across multiple hospitals
A collaborative leadership team committed to growth and high-quality patient care
Professional development and leadership growth opportunities
The ability to make a meaningful impact on teams, hospital performance, and patient outcomes
About Us:
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.
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