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Enterprise Payment Verification Manager

Key Facts

Remote From: 
Full time
Mid-level (2-5 years)
English

Other Skills

  • People Management
  • Training And Development
  • Communication
  • Leadership
  • Time Management
  • Analytical Thinking
  • Detail Oriented
  • Problem Solving

Roles & Responsibilities

  • High school diploma required; Bachelor's degree preferred
  • Prior people management experience
  • Typically requires 2+ years of related work experience

Requirements:

  • Manages EPVS Reviewers and Verification Specialists, including workload distribution, segregation of duties, training needs, and impact on the team through the quality of the support provided.
  • Provides analytical support in executing internal control discipline and operational excellence, including monitoring and reporting exception rates, escalation trends, and SLA adherence.
  • Gathers and organizes data to monitor and test the effectiveness of key controls and status of mitigation and action plans.
  • Prepares documentation for tracking, monitoring, and escalation of risk-related issues to management.

Job description

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Description

Job Summary

The EPVS Manager is responsible for leading and governing the Enterprise Payment Verification Services function, ensuring consistent execution of review, verification, and escalation controls across all lines of business. This role owns operational performance, SOP adherence, escalation management, and audit defensibility for EPVS.

Job Responsibilities

  • Manages EPVS Reviewers and Verification Specialists, including workload distribution & segregation of duties, & training needs, and impacts own team through the quality of the support provided

  • Provides analytical support in executing internal control discipline and operational excellence including monitoring and reporting exception rates, escalation trends, and SLA adherence

  • Gathers and organize data to monitor and test the effectiveness of key controls and status of mitigation and action plans

  • Prepares documentation for tracking, monitoring, and escalation of risk related issues to management

  • Acts as ambassador and escalation point for unresolved or high-risk items

  • Follows standard procedures and guidelines through understanding of enterprise risk, controls, and audit expectations

  • Understands how assigned duties relate to others within the team and how the team integrates with related teams

  • Recognizes and solves typical problems; selects solutions from established options

  • Communicates moderately complex information situations within own team and partners with leadership to address systemic issues and support future automation and tool enhancements

  • Works under general supervision with limited ability to modify approach

  • Performs all other duties as assigned by management

Education

High school diploma required; Bachelor’s preferred

Experience

Prior people management experience

Typically requires 2+ years of related work experience

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.

Benefits

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.

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