Position Description:
The Sales Operations Assistant supports accurate, on-time order processing and exceptional customer service for Legrand’s Data Center Power & Control (DPC) team on a REMOTE basis. The role maintains clean customer and order data in CRM/ERP systems, coordinates cross-functional actions to meet delivery commitments, and helps resolve issues quickly.
What Will you do?
- Process and track quotes and sales orders in CRM/ERP (e.g., Salesforce and SAP); confirm pricing, terms, and ship dates; update records to ensure 100% data accuracy.
- Respond to customer inquiries about order status, inventory availability, and ship dates; provide clear, timely updates and next steps.
- Maintain accurate customer and transaction records; document changes, approvals, and communications to ensure traceability.
- Coordinate with Sales, Marketing, Operations, and Product Support to resolve issues and meet delivery commitments.
- Expedite orders when needed; monitor open orders and follow through until completion to meet customer expectations.
- Investigate and resolve customer issues using basic root-cause methods; recommend corrective actions and escalate risks when appropriate.
- Stay current on DPC product features, launches, and the data center marketplace; complete required training within assigned time frames.
- Identify and suggest process improvements that reduce cycle time, improve order accuracy, or enhance the customer experience.
Qualifications:
Minimum Qualifications:
- Proven experience delivering B2B customer service with end-to-end order management responsibilities (target ~3+ years or equivalent proficiency).
- Proficiency with CRM and ERP systems to manage accounts, quotes, and orders (e.g., Salesforce, SAP).
- Strong written and verbal communication skills; able to explain order status and next steps to customers and internal partners.
- Organization and prioritization skills to manage multiple requests and meet deadlines with attention to detail.
- Basic project coordination skills (planning, organizing, and tracking tasks across teams).
- Ability to work both independently and within a team; use sound judgment to include appropriate stakeholders and escalate issues.
Preferred Qualifications:
- Experience in information technology, power distribution, or data center industries.
- Associate’s or Bachelor’s degree in Business or a related field, or equivalent training.
- Experience supporting inside sales or sales operations in a manufacturing or technology environment.
- Advanced Excel skills for tracking orders and metrics; familiarity with Outlook/Word/PowerPoint.
Work Conditions
- Primarily computer-based role collaborating with the Sales Operations Manager and inside sales team.
- Limited travel: up to approximately four (4) trips per year for team meetings, training, or customer needs.
Growth & Learning
- Role-specific training on DPC products, order workflows, and systems (Salesforce/SAP) to be completed within assigned timelines.
- Continuous learning through new feature and product launches; opportunities to build skills in customer operations and cross-functional collaboration.
Compensation & Benefits
Pay range: $45,000-$55,000 plus yearly bonus
Legrand North and Central America offer comprehensive health benefits, an industry-leading 401(k) match, paid maternity and parental leave, PTO, holidays, disability coverage, bonus opportunities, paid volunteer time, and access to an active Employee Resource Groups that support women in engineering and underrepresented identities. The culture emphasizes inclusion, flexibility, growth, and meaningful impact in a global organization.
Company Info:
About Legrand
Legrand is a global specialist in electrical and digital building infrastructures. We improve lives by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that deliver and control power, light and data to customers worldwide. Legrand has been in the building-transformation business through electrical switches, wires, cables, controls, and shades, and more recently through audio/video, data centers and lighting.
http://www.legrand.us
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
http://twitter.com/legrandNA
Equal Opportunity Employer
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