Senior Aternity Administrator - USCIS - Remote

JOB  TITLE: Senior Aternity Engineer

AGENCY SUPPORTED: Department of Homeland Security (DHS) – USCIS OIT Architecture Engineering Support (AES2)
LOCATION: Fully Remote
POSITION TYPE: Full-time
CLEARANCE REQUIREMENT: Must be able to obtain DHS Suitability security clearance, which typically requires 2–4 weeks for processing and must be completed prior to the start date.

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.  We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

We are currently seeking a senior Aternity (end-user system monitoring) engineer to manage an Aternity platform in a government environment. The Aternity platform is a critical platform to monitor, analyze, and optimize end-user devices and application performance. Aternity focuses on improving the employee experience by analyzing data trends, collecting data through monitoring agents, and collaborating with IT teams to resolve performance incidents.

RESPONSIBILITIES:

• Performance Monitoring: Proactively track the health of applications and Windows/Mac endpoints, moving from reactive to proactive symptom monitoring.
• Platform Administration: Install, configure, and maintain Aternity agents and servers to ensure accurate metric collection.
• Data Analysis: Utilize Aternity dashboards to analyze user experience, identify bottlenecks, and generate reports on KPIs.
• Incident Resolution: Investigate performance issues, identify root causes, and collaborate with support teams to resolve issues.
• Optimization: Create custom business process flows and monitor end-user activity, such as response times, for key applications.

• Education: Bachelor’s of Science degree or equivalent.
• Experience: 5+ years with Aternity or similar end-user device performance monitoring tools. 10 years overall IT experience.
• Technical Skills: Proficiency with the Aternity platform building custom dashboards and monitoring solutions for end-user devices. Knowledge of upgrade process and patching is essential. Desired skills include knowledge of API integrations, Active Directory, and Group Policy.
• Scripting: Knowledge of PowerShell, Python, or similar languages for automation.
• Associated Tools & Concepts: Familiar with ServiceNow and how it integrates with Aternity, SQL, and Tableau.
• Must be eligible to obtain DHS Suitability clearance.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: This position is fully remote. Candidates must have a dedicated workspace, reliable internet connectivity, and the ability to participate in virtual meetings and collaborate effectively with distributed teams.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.