Job Summary:
Aptive Resources is seeking a management consultant with demonstrated research administration experience to deliver high-quality project management to support the Department of Veterans Affairs (VA) Office of Research and Development (ORD) Enterprise Protections, Regulatory, Outreach, and Systems (ePROS) team. This role supports the Education-to-the-Field mission under the Field Enterprise Research Support Services (FERSS) contract by evaluating and improving the effectiveness and efficiency of ORD education and training communications, coordination processes, and supporting operational workflows delivered to the VA research community.
This position requires strong client interaction skills and a demonstrated ability to work with various stakeholders across multiple tasks. Experience leading and managing projects in alignment with client goals, while managing resources and mitigating risks, is required for this position. This individual will work to conduct operational assessments, document current-state processes, perform gap analyses, and develop actionable recommendations to improve education-to-the-field program delivery. The successful candidate will be highly organized, systematic, and proactive in supporting cross-office coordination, managing and supporting execution of educational webinars, maintaining field-facing guidance, interpreting and utilizing survey and evaluation metrics, and ensuring that educational content and related materials are current, accurate, and easily accessible to users.
This position is a full-time, 100% remote role.
Primary Responsibilities:
- Evaluate and improve education-to-the-field program operations: Conduct analyses to assess the effectiveness and efficiency of ORD education-to-the-field processes, including communications workflows, training dissemination methods, and field support mechanisms. Organize, interpret, and analyze quantitative and qualitative survey and evaluation data. Show competence in handling and managing data, including personally identifiable data and general survey ethics. Develop findings and recommendations to improve program performance and user experience.
- Support organizational trainings and process documentation: Document current-state education-to-the-field processes and supporting workflows across ORD and relevant VHA program offices. Identify process gaps and develop proposed future-state process and tool improvements to strengthen coordination for educational materials and communications.
- Manage and execute recurring educational webinars: Plan, coordinate, and provide project management and execution support for approximately 2–3 ORD webinars per week (or as needed), including scheduling, coordinating stakeholders, proctoring/moderating sessions, and organizing and filing associated webinar documentation and field-facing materials.
- Develop and maintain field-facing educational content: Coordinate updates to training requirements with the Director of Research Education & Training and support the dissemination of updated guidance to the field. Update and maintain FAQs, guidance documents, and other educational materials within ePROS systems to support user self-service.
- Manage field inquiry intake and routing: Receive, triage, and manage intake of questions from the field (via ePROS intake mechanisms) and route inquiries to appropriate subject matter experts (SMEs). Track responses to ensure timely resolution and identify recurring themes for content or process improvements.
- Conduct quality assessment and content integrity checks: Perform quality assessment activities within ePROS systems to ensure data/document integrity and alignment of educational content with current ORD standards, policies, and guidance. Identify inconsistencies or gaps and coordinate corrective actions.
- Analyze feedback and incorporate continuous improvement: Use accepted techniques (e.g., feedback collection, structured stakeholder check-ins, surveys or targeted interviews, webinar attendance/engagement trends, and recurring inquiry analysis) to evaluate the effectiveness of educational materials and communications and propose improvements.
- Maintain documentation and operational support materials: Update maintenance plans and documentation (including user manuals and operational guidance) for ORD SMEs and the field. Receive all documentation, training content and materials provided by the government and ensure the materials are organized, discoverable, and kept current with best practices and current guidance.
- Develop engaging communication tools: Create and refine communication tools and educational resources for ORD, partner program offices, and the field to support rapid access to accurate information and reduce avoidable inquiries.
Minimum Qualifications:
- A Bachelor’s in a related field, such as health administration, public health, education, communications, organizational psychology, instructional design, sociology, business, or other related field.
- 4+ years of relevant project management, research administration, program operations, process improvement, training/communications or related work within a complex organization.
- Demonstrated experience conducting assessments of program effectiveness/efficiency, documenting processes, and developing actionable recommendations (e.g., gap analyses, current/future-state workflow documentation, surveys and evaluation, data interpretation, stakeholder findings).
- Experience coordinating recurring meetings, virtual trainings, or webinars and managing associated documentation.
- Strong writing and editing skills with demonstrated ability to maintain guidance, SOPs, manuals, FAQs, or similar materials.
- Ability to obtain and maintain a public trust clearance.
- Legal authorization to work in the U.S.
Desired Qualifications:
- Experience with VA, VHA, DoD or other federal healthcare/research environments.
- High level of experience and comfort working independently with senior leadership, subject matter experts, VA professionals, and external stakeholders in complex organizations.
- Familiarity with research operations, training protocol and best practices, and/or regulations related to field research.
- Experience analyzing or performing organizational studies, facilitating stakeholder discussions, and collecting user feedback through surveys, interviews, or structured or semi-structured focus groups.
- Expertise in effective training, education, and presentation techniques.
- Demonstrated ability to coordinate across multiple offices and stakeholder groups to align educational content and communications.
- Proficiency with Microsoft Office tools (Outlook, Teams, SharePoint) and comfort working within enterprise content/document management environments.
- Strong attention to detail, ability to manage multiple priorities, and proven ability to operate independently in a remote setting.
- Ability to work well under pressure, multi-task, and manage deadlines.
- Must possess discretion and mature judgment, as confidential information is routinely encountered.
About Aptive:
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation.
We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day.
Founded: 2012
Employees: 300+ nationwide
EEO Statement:
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
