Key Facts

Remote From:

Austria , Idaho (USA) , Indiana (USA) , Oregon (USA) , Texas (USA) , United States

Full time

38 - 47K yearly

English

Hard Skills

Order Management Order Management Return Merchandise Authorization Report Generators Shipment Coordination Order Management Systems Escalation Management

Other Skills

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Time Management
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Customer Service
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Experience in customer service or client support, preferably in IT or technology solutions.
Excellent written and verbal communication skills.
Familiarity with order management systems and CRM tools; strong data entry and reporting skills.
Ability to work remotely and maintain a Monday–Friday daytime schedule; self-motivated with strong time-management skills.

Requirements:

Responds timely to client requests, places basic orders within guidelines to meet SLA, communicates order ETA/back-order information, and escalates cost changes to Sales Operations or account manager.
Provides timely quotes for simple velocity products (within 4 hours) and assists with quotes for accounts with established pricing.
Supports open order tracking and reporting: enters/updates order information, generates reports, handles inquiries, and escalates complex requests.
Manages returns and RMAs: educates on RMA creation, enters RMAs, escalates to Customer Service; works in a remote, Monday–Friday daytime schedule.

Connection

About Connection

As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, government, healthcare, and education markets. Today, we serve our customers through our staff of highly trained Account Managers, our team of on-staff experts, and our efficient procurement websites. Additionally, we deliver global procurement solutions through our network of 500 suppliers in 174 countries. Twice recognized by Forbes as one of “America’s Most Trustworthy Companies,” our goal is to provide customers with the expert guidance, state-of-the-art tools, and exceptional service to solve their technology challenges. Throughout our community, we strive to inspire success and increase the value of IT investments. Our Values Respect: We are united by one common vision. We work together to create a winning culture built upon mutual trust and respect. Excellence: We focus on activities that drive results. We lead by example. We work to achieve excellence in all aspects of our business. We are always looking for better ways to serve our customers. Teamwork: We win together—all success is mutual. We are accountable to our customers, employees, and shareholders. We work as a team to effectively collaborate, and drive innovation. Integrity: We are honest and direct in all of our dealings. Honor above all else!

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities:

•	Responds timely to client requests and prompt placement of basic simple orders within company procedural guidelines to meet the client’s SLA. Understands shipment cutoff times for all major distribution partners and carriers. Proactively communicates to clients on order placements including order ETA and back order information at time of order placement. Escalates cost changes/EOL to Sales Operations Advisor or account manager.
•	Provides timely basic quotes for simple velocity products, within 4 hours, for customers based on direction from the account manager or Client Operations Specialist. Assists with quotes for accounts with established pricing.
•	Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders Researches open orders and provide ETA information to clients in a report format. Enters and updates order information in the system for all team members to access. Uses established tools to provide the customer with any one off or scheduled report Escalates any complex requests on open orders or reports to another team member Works with management on any request that falls outside the scope of any existing report Responds to client email requests for tracking, serial numbers, packing slips and other
•	Initiates returned merchandise process Educates the client on the RMA creation and enters RMA in the system. Escalates all RMA requests to Customer Service
•	Remote position which requires a Monday - Friday daytime schedule as assigned.
•	Performs all other duties or special projects as assigned.

Min: USD $19.65/Hr. Max: USD $24.57/Hr. Qualifications:

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".

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