Systems Engineer I at DigitalOcean

Key Facts

Remote From:

Kentucky (USA) , Massachusetts (USA)

Full time

English

Hard Skills

Other Skills

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Troubleshooting (Problem Solving)
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Growth Mindedness
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Teamwork
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Communication
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Problem Solving

Roles & Responsibilities

Technical degree (BS Computer Science/Engineering) or equivalent practical experience
Strong understanding of x86 server hardware architecture and subsystems; experience with non-x86 hardware preferred
Experience automating server firmware components at large scale using industry-standard tooling (Redfish, IPMI), including benchmarking, test automation, and process automation
Proficiency in configuration management best-practices (Ansible and Chef), version control (Git), and at least one programming language (Python or Go)

Requirements:

Qualify, onboard, and deliver firmware to the DigitalOcean ecosystem by coordinating with hardware vendors and internal teams
Serve as Tier 3 on-call escalation for triage, investigation, and resolution of system firmware issues across the fleet (customer-facing and internal)
Improve firmware and hardware configuration automation/validation for NIC, storage, and BMC components; engage with vendors on automation features and bugs; develop tooling and runbooks to address gaps
Coordinate with Ops on monitoring thresholds and alerting; assist in troubleshooting causes of failures and implementing preventative measures; apply industry best practices to improve cloud infrastructure quality

Job description

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

We want people who are passionate about optimizing and troubleshooting data center hardware at mega-scale so our customers don’t have to worry!

We are looking for an entry-level hardware technologist with experience testing and deploying firmware to server hardware at scale. Reporting to the Manager of Infra::Machines::Design, the Firmware Qualification Engineer will qualify and deploy firmware packages across DigitalOcean products and components and join a team of engineers who have already paved the way for the many tens of thousands of servers in our infrastructure. The ideal candidate will be eager to face new challenges as DigitalOcean continues to scale its data center footprint and explore new technologies to bring to our customers.

What You’ll Be Doing:

Work with vendors and internal peer teams on qualifying, onboarding, and delivering new firmware to the DigitalOcean ecosystem
Act as Tier 3 escalation on-call for triage, investigation, and resolution of system firmware issues in the DigitalOcean fleet (both customer-facing and internal)
Participate in 24/7 on-call rotation with other members of the teamImprove existing firmware and hardware configuration automation/validation, for both hardware platforms and components (such as NIC, Storage and BMC)
Engage with hardware vendors about new automation features and existing bugsHelp with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations
Coordinate with Ops teams on monitoring thresholds, failure modes and alertingAssist in troubleshooting causes of failures and work to prevent them in the future
Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them

What We’ll Expect From You:

Technical Degree (BS Computer Science/Engineering) or equivalent practical experience
Strong understanding of x86 server hardware architecture and subsystems.
Ideally, you’ve worked with non-x86 hardware too!Demonstrated professional proficiency in configuration management best-practices (we use Ansible and Chef)
Experience automating server firmware components at large-scale using industry-standard tooling (Redfish, IPMI, etc) including a deep understanding of benchmarking, automating test frameworks, and process automation in general
Practical knowledge of PXE boot, UEFI, Linux/OS boot, AMI/OEM BIOS distributions, OpenBMC/AMI/OEM BMC implementations, RAID and other storage resiliency technologies, and the full Network stack- from NIC firmware to TCP/IPAdept at Linux (or Unix) operating systems. You’ll be spending a lot of time working in one!
Comfortable with version control systems (we use Git) and proficient in at least one programming language (such as Python or Go) Ability to participate in 24/7 on-call rotation with other members of the team
Excellent communication skills, both within the team and with the broader company
Have an insatiable passion for hardware, both new and old

Compensation Range:

$83,000 - $104,000

*This is a remote role

JR: 2026-7606

#LI-Remote

Why You’ll Like Working for DigitalOcean

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Application Limit: You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching and encourages thoughtful applications where your qualifications align most strongly.

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