Key Facts

Remote From:

North Carolina (USA)

Full time

Senior (5-10 years)

English

Hard Skills

Product Adoption Strategies Customer Success Management Solution Architecture Datadog HashiStack (Software) MongoDB

Roles & Responsibilities

5+ years in customer success, account management, or a related role
Experience in SaaS and driving hands-on product adoption programs
Strong cross-functional collaboration with marketing, sales, and education teams
Excellent communication, strategic thinking, and problem-solving skills

Requirements:

Drive adoption of hands-on product experiences for developer-first software customers
Partner with marketing, sales, and education teams to convert product adoption into revenue growth
Design, implement, and scale customer success programs and enablement playbooks
Collaborate with product and customer teams to maximize retention and ARR

Instruqt

About Instruqt

Instruqt offers the simplest path to create interactive demos, workshops, and training that mirror real product experiences. It enables software companies to educate and sell to modern buyers and users with an authentic, immersive experience. Companies like Hashicorp, MongoDB, Red Hat, Okta, Datadog, and others use Instruqt to generate millions of dollars in the pipeline and account expansion. Since launching in 2018, Instruqt has hosted more than 1.6 million training and sales demos, built by more than 2,000 active content creators to more than a million engaged prospects and learners. https://instruqt.com/ Let your product do the talking. See the magic of Instruqt in action. Start a test drive to see how Instruqt works http://bit.ly/3ZEgYX8.

Company type: Startup

Founded: 2018

Company size: 11 - 50

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Job description

About Instruqt

At Instruqt, we believe the future of enterprise growth will be built on experience, not explanation.

We power hands-on product experiences for developer-first software companies like Elastic, MongoDB, Datadog, and HashiCorp. Our platform helps marketing, sales, and education teams turn product adoption into revenue acceleration.

We are a fast-growing SaaS company (~$8M ARR in 2025, 122% NRR, 94% logo retention) building the category-defining platform for hands-on product adoption.

Location:

Remote (US, Canada) - East Coast Preferred

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