Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 4.5 years previous experience in customer support, account management, or order management roles, preferably in an e-commerce or retail environment. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using CRM systems, order management software, and other relevant tools.

Core responsibilities:

Respond to customer inquiries via email, phone, and live chat in a timely and professional manner. Provide accurate information about products, services, and order status. Address customer concerns, issues, and complaints, and escalate them to the appropriate department if necessary. Process and manage online orders from placement to delivery, ensuring accuracy and timeliness. Coordinate with internal teams, such as warehouse and logistics, to ensure orders are fulfilled correctly and on time. Monitor order status and proactively communicate updates to customers. Handle returns, exchanges, and refunds according to company policies. Build and maintain strong relationships with key customers to enhance their experience with our brand. Assist in resolving any account-related issues and provide personalized support as needed. Monitor customer accounts to ensure satisfaction and identify opportunities for upselling or cross-selling.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!