Key Facts

Remote From:

Full time

English

Hard Skills

Client Education Virtual Training Learning Styles Developing Training Materials Database Management Customer Data Management Customer Centricity

Other Skills

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Google Sheets
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Training And Development
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Communication
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Resilience
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Teamwork
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Time Management
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Proactivity
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Personal Integrity
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Punctuality

Roles & Responsibilities

Entry-level candidate eager to learn and develop training skills.
Comfortable presenting in virtual/remote settings and adapting to different learning styles.
Strong communication, collaboration, and customer-facing skills to support client success.
Willingness to manage data in Google Sheets and learn to use dashboards; reliable and punctual.

Requirements:

Conduct effective training sessions for clients using the provided guides, ensuring thorough understanding of our software and its applications.
Demonstrate adaptability across virtual training settings and maintain open communication with trainees to improve content and learning outcomes.
Manage customer information in Google Sheets and become proficient with the managers' dashboard, including conducting manager recap meetings.
Collaborate with the Training Support and supervisory teams, maintain punctuality and reliability, and take on additional duties as assigned by leadership.

StoneEagle

About StoneEagle

Driving dealerships success since 1989 We provide F&I solutions to dealerships, F&I product administrators, general agencies, and OEM’s that maximize your user's experience, manage every aspect of your F&I product administration, track and measure F&I production and performance, and simplify the presentation and sale of F&I products. Our high-tech focus and rapid data integration network empower our customer base to quickly visualize critical performance and production metrics, ensure compliance efforts, improve efficiency, reduce operational costs, and drive profitability. And we are always improving our solutions, to design innovative features that enable our customers to thrive as the market changes. Our integrity and experience combined with our unbeatable and exceptional support set us apart from the competition. - StoneEagle and F&I Admin have come together to create StoneEagle F&I! Learn more about a merger years in the making: https://hubs.ly/H0hQJ9L0

Founded: 2018

Company size: 51 - 200

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Job description

Job Summary

We are seeking an enthusiastic and motivated Client Training Specialist to join our team and support the delivery of engaging training experiences for automotive technicians, advisors, and managers. In this entry‑level role, you will help facilitate training sessions using our specialized training guides, primarily in a remote setting.

The ideal candidate is eager to learn, comfortable presenting in a virtual environment, and able to adjust their approach to meet different learning styles. You will work closely with experienced trainers and the broader Training Team to build your skills, support client learning, and contribute to a collaborative and positive training experience. This role offers an excellent opportunity to improve your training and communication skills while making a meaningful impact on client success.

Expectations

You are expected to demonstrate integrity and trust in all interactions, both within the company and with clients, affiliates, competitors, and the industry. Speak up with your ideas and opinions, especially when they offer a different perspective, and show resilience during challenging times. Strive to deliver exceptional, “WOW” experiences to colleagues and clients, balance quality with meeting deadlines, and contribute to the future growth and improvement of our organization. Your role is to positively impact our people, products, processes, and outcomes, making lives better both internally and externally.

Responsibilities

Conduct effective training sessions for clients using the guide provided, ensuring a thorough understanding of our software and its applications.
Demonstrate adaptability in various training settings, maintaining open communication with trainees to enhance database content.
Manage customer information within Google Sheets.
Become proficient in using the managers' dashboard and conduct manager recap meetings.
Assist the Training Support team as needed and collaborate closely with the supervisory team to foster strong working relationships.
Punctuality and attendance reliability are crucial, along with the ability to take on additional duties assigned by leadership.