Key Facts

Remote From:

Pennsylvania (USA)

Full time

English

Hard Skills

Other Skills

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Collaboration
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Communication
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Teamwork

Roles & Responsibilities

Strong hands-on programming in Python and/or Node.js with experience building RESTful APIs (FastAPI preferred).
Experience with integration/middleware using AWS API Gateway or MuleSoft (policies, mapping, monitoring).
Proficient with GitHub version control (branching, PR reviews, actions).
AWS Serverless: Lambda, SQS, Step Functions (state machines, retries, error handling) and database connectivity using native drivers with security and performance tuning.

Requirements:

API Integration Development: Build secure, scalable APIs and microservices with Python/Node.js and FastAPI; integrate CCaaS platforms with CRMs, IVR/IVA systems, knowledge bases, and analytics; implement middleware orchestration via AWS API Gateway or MuleSoft.
Event-Driven Architecture on AWS: Develop serverless workflows using AWS Lambda, Step Functions, and SQS for asynchronous processing and resilience; design idempotent, fault-tolerant patterns with DLQs, retries, and observability.
Data Persistence: Implement database connectivity using native drivers (Postgres, MySQL, DynamoDB, MongoDB); ensure secure secret handling and connection pooling; optimize queries for latency-sensitive CX workflows.
DevOps & Quality: Build and maintain CI/CD pipelines (GitHub Actions or equivalent) with automated tests, code quality, and IaC artifacts; enforce API security (OAuth2/JWT), schema governance (OpenAPI/Swagger), and performance SLAs.

Job description

Job Description

Job Role: CCaaS Integration Engineer
Job Location: Philadelphia, PA/Remote
Job Type: Full Time (Day 1 Onsite)
Salary Range: $100000 to $140000/Annum + Full Time Benefits

Must Have Technical/Functional Skills
Primary Skills

Programming: Strong hands-on in Python and/or Node.js; experience building RESTful APIs; FastAPI preferred.
Integration/Middleware: Experience with AWS API Gateway or MuleSoft (policies, mapping, monitoring).
Version Control: Proficient with GitHub (branching, PR reviews, actions).
AWS Serverless: Solid experience with AWS Lambda, SQS, Step Functions (state machines, retries, error handling).
Database Connectivity: Expertise using native drivers (psycopg2, mysqlclient, pymongo, boto3/DynamoDB, etc.); connection security and performance tuning.
CI/CD: Building automated pipelines (linting, unit/integration tests, artifact mgmt, environment promotion).
Nice tHave (Platforms):
Amazon Connect or CiscFinesse implementation/integration exposure.

Secondary Skills

Advanced Python for AI/ML: Proficiency with libraries such as pandas, NumPy, scikit-learn, PyTorch/TensorFlow (for analytics/IVA augmentations).
GenAI/Agentic AI: Experience with LangChain, LangGraph, RAG pipelines, Vector DBs (FAISS, Pinecone, OpenSearch), prompt engineering basics.
LLM & Foundations: Understanding of LLM concepts (tokenization, context windows, embeddings, grounding, safety).
AWS ML Services: Exposure tAmazon Bedrock, SageMaker, Kendra, Comprehend, Lex for conversational AI in contact centers.

Roles & Responsibilities

API & Integration Development

Build secure, scalable APIs and microservices using Python/Node.js and FastAPI (or equivalent).
Integrate CCaaS platforms with CRMs, IVR/IVA systems, knowledge bases, and analytics platforms.
Implement middleware orchestration via AWS API Gateway or MuleSoft (flows, transformations, throttling, auth).

Event-Driven Architecture on AWS

Develop serverless workflows using AWS Lambda, Step Functions, and SQS for async processing and resilience.
Design idempotent, fault-tolerant patterns with DLQs, retries, and observability.

Data & Persistence

Implement database connectivity using native drivers (e.g., Postgres, MySQL, DynamoDB, MongoDB).
Ensure secure secret handling and connection pooling; optimize queries for latency-sensitive CX workflows.

DevOps & Quality

Build and maintain CI/CD pipelines (GitHub Actions or equivalent) with automated tests, code quality, and IaC artifacts.
Enforce API security (OAuth2/JWT), schema governance (OpenAPI/Swagger), and performance SLAs.

CCaaS Platform Integrations

(Nice thave) Work with Amazon Connect (Flows, Contact Lens, Lex, Kinesis, Streams API) or CiscFinesse (gadgets, APIs) tpower agent/supervisor experiences.

Documentation & Collaboration

Produce integration specs (sequence diagrams, contracts), runbooks, and deployment guides.
Partner with Solution Architects, CCaaS engineers, and business stakeholders tdeliver outcomes.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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