Supervisor, PAP

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Supervisor, PAP

This position is responsible to assist in the monitoring and measuring the operational flow of the department by tasking responsibilities to staff including intake, processing, and review of medical records to ensure medical necessity as well as ensuring the inbound calls have handled in a matter that reflect ideal metrics.

Job Duties:

• Follows through with the appropriate actions to resolve any questions and concern.
• Ensures staff are appropriately trained and held accountable for achieving standards and goals.
• Evaluates performance with key metrics (accuracy, call-waiting time etc.).
• Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation.
• Ensures achievement of the quality audit program through monitoring, coaching, and continuous feedback.
• Develops employee and team goals based on the organizational goals.
• Manages department budget and expenses.
• Prepares reports as needed for various departments and leadership as requested.
• Trains new hires according to standards and provides ongoing training as changes occur.
• Ensures that the actions of the team and others support the achievement of our patient experience scores.
• Provides feedback and recommendations on improving systems and processes.
• Works daily with other managers to ensure compliance with payer billing procedures.
• Performs monthly employee audits to ensure compliance with standard work procedures.??
• Responsible for monthly communication and reporting out to product line leaders, including current team status and completion of tasks related.
• Delivers timely coaching and employee evaluations when scheduled, while setting appropriate performance goals for staff and encouraging them to report issues and/or trends through appropriate channels.
• Consistently responds to all patients needs in a timely manner.
• Complies with federal, state, and local legal requirements by being aware of existing and new legislations and regulatory changes as related to clinical policies.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback.?
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.?
• Establishes annual goals and objectives for the department based on the organization’s strategic goals.?
• Perform other related duties as assigned.

Competency, Skills and Abilities: ?

• Leadership skills with ability to co-manage in a multi-site environment.
• Independent thinker and decision Maker.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication.
• Excellent customer service skills.
• Proficient computer skills and knowledge of Microsoft Office specifically Excel.
• Ability to prioritize and manage multiple projects
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.

Minimum Job Qualifications:

• High School diploma required, Associate degree from an accredited college preferred.
• Two (2) years relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training is required.
• Exact job experience is considered as management of any of the above tasks in a Medicare certified HME or health care environment that routinely bills insurance.?

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.