Key Facts

Remote From:

Full time

English, German, Italian

Hard Skills

Program Implementation Client Services Customer Relationship Management Project Management Cross-Functional Collaboration Escalation Management Budget Management Project Management Governance Risk Management And Compliance Project Management Contract Management Resource Planning Cloudera Manager Stakeholder Communications Presentation Training

Other Skills

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People Management
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Analytical Skills
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Social Skills
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Teamwork
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Verbal Communication Skills
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Relationship Building
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Coaching
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Problem Solving

Roles & Responsibilities

Experience delivering project or engagement delivery in enterprise software or SaaS environments.
Proven ability to lead, scope, and deliver data-related consulting projects.
Excellent customer relationship management including managing escalations and participation in executive steering meetings.
Project management methodologies expertise and relevant certifications (e.g., PMP/Prince2/Agile).

Requirements:

Lead services engagements with customers as the single point of contact, coaching customer project managers and managing the engagement budget.
Engage with customers in EMEA and collaborate with Account Managers and Solutions Engineers to grow the Professional Services business.
Define, scope, and sell the Professional Services portfolio; assist with creating Statements of Work or Change Orders.
Plan resourcing, implement project governance, and liaise between customers and Cloudera Support and Engineering to ensure alignment.

Job description

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

At Cloudera, we empower people to transform complex data into clear and actionable insights. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

The Services Delivery Manager is a key member of our EMEA Professional Services Project Management Office (PMO) delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts and/or extensions. You are comfortable interfacing with all levels of stakeholders both internally and externally.

As a Services Delivery Manager you will…

Work with our customer base in EMEA
Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships helping grow the Cloudera Professional Services business at your customers
Define, scope and sell our Professional Services portfolio
Help with preparation of Statements of Work or Change Orders for review by our legal and operations teams
Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities
Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re excited about you if you have:

Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company

Experience in leading, scoping and delivering data related consulting projects
Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
Strong foundational knowledge of working within the IT domain
Excellent knowledge of software implementation and project/program management methodologies
Self-starter mentality and collaborative problem solver
Strong verbal, written and presentation communication skills in English.
Business competence in English verbal and written communication is preferred and 2 major languages – German and Italian (written and verbal)
Excellent analytical skills
Project Management related certifications
Ability to travel up to 10-20% (As needed)

You might also have…

Experience interacting with Cloudera software
Industry experience working with large Financial Services, Retail and Public Sector customers

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What you can expect from us: