Key Facts

Remote From:

Slovakia

Full time

19 - 43K yearly

English

Hard Skills

Other Skills

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Training And Development
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Procedure Development
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Prioritization
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Non-Verbal Communication
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Analytical Skills
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Leadership
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Time Management
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Lateral Communication
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Organizational Skills
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Mentorship
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Social Skills
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Strong problem-solving and analytical skills
Strong organizational, verbal and written communication skills; ability to communicate with cross-functional teams and management with minimal supervision
Self-driven and able to work effectively in a fast-evolving environment with minimal supervision
Ability to empower others to achieve results through motivation, recognition and performance feedback

Requirements:

Provide input for projects, propose solutions, participate in project calls, and drive operational execution and implement changes as required
Propose improvements in processes, procedures and work instructions
Act as escalation point for issues, exceptions and incidents; provide training for junior employees
Coordinate daily activities by priority and urgency, especially during periods of high workload

ING

Banking

About ING

ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers

Company type: XLarge

Industry: Banking

Founded: 2018

Company size: 10001

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Job description

The mission of the Operations Specialist within Investigation team is to resolve queries and disputes, related to bank payment operations, in an accurate and timely manner by establishing and rectifying the root cause to provide resolution toward internal and/or external client. Along with individuals and teams he or she helps to manage the flow of a workplace and optimizes day-to-day activities.

Summary of responsibilities:

Provide input for projects, propose solutions, participate on project calls, drive operational execution and execute changes required
Propose improvements in the processes, procedures, work instructions
Act as point of contact for escalation of issues/ exceptions/ incidents
Provide training for employees on lower job levels
Coordinate daily activities with regards to priority and urgency, especially in periods with high workload
In addition to the above mentioned tasks other activities and responsibilities may be individually defined

Key Role Requirements:

Strong problem solving and analytical skills
Strong organizational, verbal and written communication skills; able to efficiently communicate with cross functional teams and management on recommended course of action, with minimal assistance.
Must have good interpersonal skills and be able to work effectively and efficiently in a fast evolving environment.
Self-driven individual that requires minimal supervision
Ability to empower others to achieve results through motivation, recognition and performance feedback

Wage (gross) 1547 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office