Senior DevOps Engineer

Who we are:

Founded in 2013, Ignition is the recurring revenue and billing automation platform for firms and agencies to transform their sales, billing and payment processes. Ignition automates proposals, invoicing, payments and workflows in a single platform, empowering 8,500+ businesses to sell, bill and get paid for their services with ease. To date, Ignition customers have managed relationships with over 2.4 million clients and earned $13b in revenue via the platform. Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.

Company Values:

• We are better every day
• We work without ego
• We are smarter together
• We hero our customer

Where and how we work:

We are open to candidates based in Sydney, Melbourne, or Brisbane with full Australian work rights. We operate in a hybrid model, giving you flexibility to work from home, a shared workspace, or a combination of both. 

This role includes participation in a rotating on-call schedule. Candidates must have prior experience supporting production systems while on call. We actively invest in improving monitoring, automation, and operational processes to reduce alert fatigue and continuously improve the on-call experience.

About the role:

As a Senior DevOps Engineer at Ignition, you will play a crucial role in maintaining and enhancing our infrastructure to support a highly reliable and scalable environment. You will work with cutting-edge technologies to ensure our systems remain robust, secure, and efficient, enabling continuous deployment and high uptime for our services.

This role requires a deep understanding of cloud infrastructure, automation, and the ability to build and optimise tools for developer productivity. You will be tuning key components like Redis and Postgres, managing Kubernetes and Terraform deployments, and ensuring our AWS-based infrastructure is secure and compliant.

What your day to day will look like:

• Manage and optimise our Kubernetes-based infrastructure, ensuring efficient and scalable deployment of services.
• Utilise Terraform to automate and manage our AWS infrastructure, including EC2, RDS, S3, and Route 53.
• Tune Redis and Postgres databases to ensure optimal performance, reliability, and scalability.
• Implement and manage edge caching strategies to enhance the performance of our services.
• Ensure the security and compliance of our infrastructure, working closely with the security team to address potential vulnerabilities and maintain best practices.
• Build and maintain custom tooling to enhance developer productivity and streamline operations.
• Monitor and maintain a very high uptime (three nines), proactively addressing potential issues before they impact users.
• Develop and maintain Business Continuity Plans (BCP) and ensure failover systems are in place and tested regularly.
• Support continuous deployment processes using Buildkite, ensuring smooth and reliable delivery of updates.
• Collaborate with backend engineers to understand and support our stack, contributing to the overall architecture and infrastructure strategy.

How we do it:

We build and operate a modular monolith Ruby on Rails application with a GraphQL API and a React/Apollo frontend. Our infrastructure runs on AWS and is managed using Kubernetes and Terraform.

We deploy to production frequently, often multiple times per day, using Buildkite. Reliability is a core focus, and we actively invest in automation, observability, and process improvements to maintain high uptime while keeping on-call sustainable.

What you need to succeed:

• 5-10 years of relevant professional experience in DevOps or cloud infrastructure roles.
• Extensive experience with Kubernetes, Terraform, and AWS services (EC2, RDS, S3, Route 53, etc.).
• Strong expertise in tuning and optimising Redis and Postgres databases for high performance.
• Experience with Ruby on Rails and the ability to collaborate effectively with backend engineers.
• Experience with Observability and Monitoring tools such as Datadog, OpenTelemetry, and Cloudwatch.
• Proven ability to manage and secure cloud-based infrastructure with a focus on maintaining high uptime and reliability.
• Experience with edge caching strategies and technologies.
• Familiarity with security best practices and compliance requirements in a cloud environment.
• Proficiency in building custom tools to enhance developer productivity.
• Understanding of Business Continuity Planning (BCP) and failover systems.
• Strong experience with continuous deployment pipelines, particularly using Buildkite.
• Excellent problem-solving skills and the ability to proactively address potential issues in a complex environment.

Bonus Points For:

• Experience supporting Ruby on Rails applications in production.
• Exposure to caching layers or CDNs.
• Experience working in environments with defined uptime or SLA targets.
• Interest in reliability engineering, automation, or security.

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Competitive salary package plus employee stock options from day one
• Annual education allowance to support your professional development
• Employee recognition program that celebrates impact and contribution
• Quarterly wellness allowance to support your physical and mental wellbeing
• Complimentary subscriptions to Headspace and our Employee Assistance Program 
• Flexible working, supported by work-from-office reimbursement and a mobile allowance to help you set up safely at home
• Work from anywhere for up to one month each year, with business approval
• Financial Planning allowance (after all, we are in the accounting business!)
• Vehicle Leasing Benefits
• Paid parental leave
• An extra paid day off for your birthday, plus paid volunteering leave

What to expect from our recruitment process:

• A friendly introductory conversation with our Talent team to learn more about you and share additional detail about the role
• An interview with the Hiring Manager focused on your experience, strengths, and approach to work
• An interview with key stakeholders to explore collaboration and role fit
• A final conversation with the Head of the function to discuss career growth and the broader business context
• Reference and background checks following acceptance of a verbal offer

We may use AI enabled tools to support parts of our recruitment process, such as improving efficiency in scheduling and note taking. These tools are used responsibly and never replace human decision-making, all hiring decisions are made by our people.

We aim to keep the process transparent, respectful of your time, and as smooth as possible.

We encourage you to apply even if you don’t meet every requirement, experience comes in many forms, and diverse perspectives make our teams stronger.

Ignition is an equal opportunity employer. If you require accommodations during the recruitment process or need materials in an alternative format, please contact [email protected].