REMOTE - Implementation Sr. Manager (Client Success) - R11802

Commonwealth Care Alliance® (CCA) is a nonprofit, mission-driven health plan and care delivery organization designed for individuals with the most significant needs. As an affiliate of CareSource, a nationally recognized nonprofit managed care organization with over 2 million members across multiple states, CCA serves individuals enrolled in Medicaid and Medicare in Massachusetts through the Senior Care Options and One Care programs and its care delivery enterprises. CCA is dedicated to delivering comprehensive, integrated, and person-centered care, powered by its unique model of uncommon care®, which yields improved quality outcomes and lower costs of care.

Job Summary

The Implementation Sr. Manager serves a critical role in driving the implementation of instED's growth initiatives. Working directly with the VP, Customer Experience this role will work cross-functionally to drive growth projects across instED's growth pillars: risk-bearing entities, strategic partners and contractors. Key to success in this position is the ability to work across the organization at all levels, as well as with stakeholders from outside the organization. The Implementation Manager must be a proactive problem solver, with a strong bias for action, able to drive progress across complex growth projects.

Essential Functions

• Working at the direction of the VP, Customer Experience, is responsible for driving day to day progress across the portfolio of strategic growth efforts.
• Helps build reporting and governance structures for initial oversight. Works to identify, escalate and address immediate priorities.
• Partners with Sales/Business Development, Operations, Clinical, Technology, Account Management and Marketing teams, and the across the organization, to ensure the development and progress of an implementation/integration plan.
• Partners with Sales/Business Development, Legal and external Clients/Strategic Partners to create, route and gain approval on Client/Strategic Partner contracts.
• Develops and maintains Client/Strategic Partner contracting process.
• Drives prioritization of instED efforts in support of implementing strategic growth initiatives and ensures follow-up.
• Builds, manages and iterates plans to support growth implementation projects, working with external and internal stakeholders to deliver on aligned goals on an accelerated timeline.
• Working with relevant functional owners, prepares analyses, reports and presentations to drive progress towards established goals and insights.
• Gleans actionable insights from relevant analytics to inform executive prioritization and decision-making and turns learnings into repeatable, documented processes.
• Develops budgets, identifies resource needs, and (in partnership with the Finance and other functions’ teams, when needed), develops and maintains financial models.
• Prepares meeting agendas, materials, and reports, and works across the organization and with clients/strategic partners to ensure follow-up.
• Partners inside and outside the organization to identify barriers to progress and escalates to team leadership as appropriate.
• Supports any other Growth & Implementation projects as directed.
• Perform any other job related duties as requested.
  
  

Education And Experience

• Bachelor's degree required
• Master's degree in Business Administration, Public Health or related field preferred
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Five (5) years Operational Project Manager experience required
• Three (3) years of experience in Healthcare, Health Insurance, Payer-Provider Relations required
• Healthcare non-profit, Consulting and/or Startup experience preferred
• Medicare Advantage and/or Managed Medicaid strategy, operations, and policy experience preferred
  
  

Competencies, Knowledge and Skills:

• Strong motivation to work in a mission-driven organization that is improving the health and well-being of people with significant needs
• Able to work in a fast-paced, growth-oriented environment and thrive in start-up culture
• Strong analytical skills: expert-level fluency in MS Project, Excel and PowerPoint is required; proficient in remainder of MS Office/Teams/Sharepoint suite and Confluence
• Demonstrated proficiency in developing and reviewing contracts; can ensure contracts include resources, provisions and requirements that position instED for success
• High level of verbal and written communication skills, including effectively preparing for and developing meeting / agendas and presentation materials and efficiently facilitating complex, cross-functional internal and client meetings
• Experience creating and managing a project budget, strategic thinking, ability to identify high vs low priority activities
• Strong discipline in running complex, multi-stakeholder projects in an agile way
• Demonstrated ability to manage complex strategic projects from opportunity identification to execution
• Demonstrated ability to matrix-manage staff, up to and including C-Suite of both internal company and external Clients/Strategic Partners
• An excellent team player, ability to work effectively and flexibly in a team environment
• Strong bias for action with a commitment to getting things done
• Intellectual curiosity
• Bias toward assuming positive intent and finding a path to “yes” in challenging situations
• Strong tolerance for and comfort with navigating new opportunities for which processes/procedures do not exist yet
  
  

Licensure and Certification:

• Project Management Professional (PMP) certification preferred
• Six Sigma or equivalent certification preferred
• Agile/scrum master certification preferred
  
  

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Remote Working from Home during standard work hours
• Up to 15% (occasional) travel based on the needs of the department may be required
  
  

Compensation Range

$94,100.00 - $164,800.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type

Salary

Competencies

• Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
  
  

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.