Key Facts

Remote From:

Full time

English

Hard Skills

Payment Plan Agreements Payment Processing Inbound Calls Account Management Customer Inquiries Business Education Call Center Experience Artificial Intelligence Machine Learning Online Communication Account Management

Other Skills

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Customer Service
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Adaptability
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Professionalism
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Non-Verbal Communication
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Adaptability
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Active Listening
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Multitasking
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Empathy

Roles & Responsibilities

Prior call center experience is a plus, but proven background in fast-paced customer service environments
Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
Proven ability to thrive in a high-volume environment with exceptional adaptability and multi-tasking skills
Comfortable utilizing new technology and excelling in a remote work environment

Requirements:

Respond to incoming customer calls, addressing their questions and providing service
Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
Uphold exceptional customer service standards through articulate and effective verbal and written communication

Enova International

Fintech: Finance + Technology

About Enova International

Enova International is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 8 million customers with over $49 billion in loans and financing with market leading products that provide a path for them to improve their financial health. In 2016 we launched Enova Decisions™ to offer on-demand digital decision-making technology and real-time predictive analytics services to clients across industries.What Sets Us Apart?Products that make a difference We take our Customer First value seriously and work hard to provide customers with the fast, responsible credit they need, coupled with exceptional service they deserve. Amazing people, culture and opportunities:We work hard to foster an engaging, values-driven culture where employees can work alongside the smartest people they know, move fast to make a difference from day one, and continually learn and advance their careers. World-class technology and analyticsAt our core, we’re a technology company, driven by machine learning and AI that has enabled us to lend more than $40 billion dollars.

Company type: Large

Industry: Fintech: Finance + Technology

Founded: 2018

Company size: 1001 - 5000

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Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote #LI-Remote

About the role:

Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service

Responsibilities:

Respond to incoming customer calls, addressing their questions and providing service
Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
Uphold exceptional customer service standards through articulate and effective verbal and written communication
Keep customer accounts meticulously updated with accurate information

Requirements:

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Compensation:

The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.

Benefits & Perks:

Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.