Strong knowledge of airline ticketing, fare calculations, and reissues
Familiarity with corporate travel policies
Analytical mindset to optimize workflows and improve efficiency
Requirements:
Manage day-to-day operations of the travel consultant team, including KPI tracking, workload management, coaching, and providing assistance.
Serve as the primary point of contact for team members, providing leadership, coaching, and development to meet and exceed performance targets.
Monitor GDS queues daily to maintain quality control and use performance data to maximize team effectiveness.
Maintain knowledge of regulatory requirements (DOT, TSA, passports, visas, etc.) and provide clients with essential industry information such as low fares, exchange costs, and penalties.
Job description
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Supervisor Operations (Remote)
Full time, United States
In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations
Supervisor, you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.
As a Supervisor Operations, you will
Provide leadership to a team of travel consultants
Collaborate with performance data to maximize the effectiveness of the team
Develop learning programs for closing own short- and long-term competency gaps
Provide the client with the required industry information, such as low fares, exchange costs, and penalties
Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
Monitor global distribution systems (GDS) queues daily to maintain quality control
About You
Proficiency in GDS Sabre
Strong knowledge of airline ticketing, fare calculations, and reissues
Familiarity with corporate travel policies
Excellent communication and interpersonal skills to manage a team
Problem-solving skills to handle travel disruptions, escalations, and operational challenges
Customer service orientation to ensure high client satisfaction
Analytical mindset to optimize workflows and improve efficiency
About Us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $58,000 and $72,000. The actual pay depends on your skills, qualifications, experience and geographical location.
We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
