Transactions Specialist

Title: Transactions Specialist

Location: Stafford & up to 2 days remote working per week
Hours: 37.5 Monday – Friday 9am-5.30pm
Salary: £26,091.00 - to be reviwed in April 2026
Temporary – 12 month fixed term contract
Full Training provided

About us

TopCashback is one of the largest cashback sites in the world, dedicated to helping our members save money when they shop. The service simplifies the process of earning cash back on online purchases, supporting over 20 million people worldwide to reduce their shopping expenses and enhance their spending power. With collaborations with more than 6,000 brands, we operate in the UK, US, China, Germany, France, Italy, Spain, and Australia. Our passion for saving money drives every decision we make, focusing wholly on the needs of our members, to whom we provide an award-winning service. Proudly, we are the recipients of the 'Cashback Site of the Year' award at the Moneyfacts Consumer Award nine times and hold a 4.5 rating on TrustPilot.

At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together. With fairness at heart, we‘re committed to being an equal opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.

The Role

If you enjoy numbers, problem solving and chatting to a variety of people, this could be the role for you! We’re the team working in the back ground to fix things when they go wrong with cashback, or better yet, spotting the potential issue before it even reaches our members! To do this, we are reliant on a lot of communication internally, and externally, to look into identifying root causes as well as the best way to resolve moving forward. We’re also the team dedicated to recovering as much cashback for our members as possible, whether that is chasing up delays with our claims process or delays in members receiving cashback ready to withdraw from their TopCashback accounts. All of this is achieved by running regular reports and spotting trends in the numbers reporting back to us. Once an issue is spotted, it is down to us to follow up and take ownership until a resolution is finalised. Full training is provided.

Requirements

• Relationship Building & Negotiation skills - creating and maintaining relationships both over the telephone, via email and face to face meetings.
• Problem Solver - have a logical approach to problem solving.
• Spotting Trends - delving into the information available and highlighting where trends are forming.
• Time Management Skills - after training you will be required to manage your own workloads, so ability to prioritise is key.
• Clear Communicator - you'll be providing information to other members of the team to enable them to advise our members with up to date information.
• Microsoft Excel – full training can be provided, though basic knowledge is beneficial

Benefits

• 31 days holiday including flexible Bank holidays. Plus loyalty holiday after 1 & 2 years’ service. Ability to buy and sell holidays
• Medicash health cash plan, Income protection & life assurance
• Enhanced family related leave
• Flexibility - we understand you don't want to miss the first day back to school or that important appointment for a loved one
• Companywide pay review each year
• Extensive training menu and e-learning library available to all employees