Key Facts

Remote From:

Full time

Junior (1-2 years)

Ukrainian, English

Hard Skills

Annotation Processing Customer Relationship Management Account Management KPI Reporting Automated Information Systems KPI Reporting Institutional Change Account Management Project Management Conflict Resolution Stakeholder Communications Customer Success Management Technical Delivery Management Process Improvement AI Testing Machine Learning Innovation Leadership

Other Skills

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Leadership
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Negotiation
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Prioritization
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Coaching
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Team Leadership
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Adaptability
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Communication
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Time Management
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Social Skills

Roles & Responsibilities

Excellent Ukrainian and English language skills (C1 for both spoken and written)
1-2 years of experience in tech service industry, ideally in customer success or account management
Ability to manage multiple accounts and prioritize tasks effectively
Strong leadership, negotiation, and interpersonal skills with the ability to build and maintain strong client relationships

Requirements:

Act as the primary point of contact for assigned clients, ensuring satisfaction and collaboration
Manage annotation teams to guarantee smooth execution and timely delivery of projects
Monitor team discipline, corporate culture, and track key metrics to measure success and identify areas for improvement and automation
Proactively mediate and resolve concerns of clients and annotators; train annotation teams and supervisors

Label Your Data – Data Annotation & Labeling

About Label Your Data – Data Annotation & Labeling

Label Your Data is a data annotation & labeling company. We offer both data annotation services and the labeling platform. Since 2020, our team has been helping Computer Vision, Natural Language Processing, and LLM projects. We help Data Scientists and ML Engineers streamline the dataset labeling and focus on model development. 𝗖𝗼𝗿𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀: • Image & video annotation: bounding box annotation, OCR, object & action detection, polygon annotation, keypoint annotation, semantic segmentation; • Text annotation: classification, NER, intent & sentiment analysis, prompts creation, Q&A pairs generation; • Audio annotation: transcription, sentiment recognition; • Sensor data annotation, including lidar and point cloud annotation; • Data labeling; • Data classification & categorization; • Data entry; • Data collection; • LLM fine-tuning; • Model validation. 𝗪𝗵𝘆 𝗰𝗵𝗼𝗼𝘀𝗲 𝘂𝘀 𝗮𝘀 𝘆𝗼𝘂𝗿 𝗱𝗮𝘁𝗮 𝗮𝗻𝗻𝗼𝘁𝗮𝘁𝗶𝗼𝗻 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿: • 1000+ annotation experts in Europe, LATAM and Africa; • HQs in North America, EU and Asia; • 98%+ annotation accuracy benchmark; • 55 supported languages; • Data security certified: PCI/DSS, ISO, IEC 27001:2013, HIPAA, GDPR, CCPA; • 24/7 availability — including weekends, day & night • Flexible pricing — pay per labeled object or annotation hour • Tool-agnostic — we work with any annotation tool, including custom setups • No commitment — witness our high quality performance with a free trial We bring cross-domain expertise in over 20 industries, including Automotive, Robotics, Agriculture, E-commerce, Retail, Healthcare, Manufacturing, Fintech, and Insurance. 𝐒𝐞𝐧𝐝 𝐮𝐬 𝐲𝐨𝐮𝐫 𝐝𝐚𝐭𝐚𝐬𝐞𝐭 𝐬𝐚𝐦𝐩𝐥𝐞 𝐭𝐨 𝐭𝐫𝐲 𝐨𝐮𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐟𝐨𝐫 𝐟𝐫𝐞𝐞.

Founded: 2018

Company size: 201 - 500

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Job description

If you're ready to join a team that crafts the future of artificial intelligence and thrives on the cutting edge, we've got a spot for you 🎯

We’re looking for a proactive Account Manager who will be responsible for building strong and effective relationships with both a client and a team.
You’ll meet exciting challenges, and will constantly grow in technology and the international environment.

What You Will Do:

Simultaneously work with clients from a diverse list of industries;
Act as the primary point of contact for assigned clients, ensuring satisfaction and strong collaboration;
Manage annotation teams to guarantee smooth execution and timely delivery of projects;
Monitor team discipline and ensure corporate culture within the team;
Keep track of key metrics to measure the success of the client’s request and the team, and identify areas for improvement and automatization;
Proactively mediate and resolve any clients' and annotators' concerns or issues etc.;
Train annotation teams and supervisors.

What We Need:

Excellent Ukrainian & English skills (at least C1 for both spoken and written);
1-2 years of experience in tech service industry, ideally in customer success or account management;
Ability to manage multiple accounts and prioritize tasks effectively;
Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships;
Strong leadership skills with a demonstrated ability to effectively manage and motivate a team;
Excellent negotiation and conflict resolution skills to ensure mutually beneficial outcomes for the clients and the company;
Mature and responsible attitude;
Innovation mindset and the ability to be flexible.

Will be a great plus: