Key Facts

Remote From:

Anywhere

Full time

English

Hard Skills

Other Skills

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Team Leadership
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Communication
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Time Management
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Teamwork
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Coaching
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Empathy
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Presentations

Roles & Responsibilities

Strong communicator with the ability to create content and present ideas to different audiences
Experience using qualitative and quantitative data sources to inform decision-making
Experience collaborating with cross-functional teams to build alignment across the organization
Familiarity with delivering products iteratively by working closely with engineering teams and agile methodologies

Requirements:

Own product KPIs including revenue, ARPU, churn, and customer satisfaction; manage the product lifecycle from research to launch
Translate product strategy into detailed requirements, prototype, and collaborate with engineering to test and validate
Define pricing, create and maintain product descriptions, and coordinate with marketing, sales, and support to drive product performance
Provide product demos and training, track and analyze success metrics, and communicate outcomes to stakeholders

HostPapa

About HostPapa

About HostPapa HostPapa is a privately-owned company headquartered in Burlington, Ontario. HostPapa also has locations in 11 other countries around the world. At HostPapa, we consider every one of our customers to be a part of our family. That's why our motto is "Let Papa take care of you!" We understand that our customers' websites are important and that they need to be able to count on us to ensure that their service is not interrupted. We have established a solid foundation to offer hosting solutions and cloud services for small and medium-sized businesses that are reliable, easy-to-use, and customer service-oriented, all for a low cost. At HostPapa, we value our customers and recognize their need for outstanding customer service. We are not satisfied until our customers are! With HostPapa you get: Feature-rich hosting packages Money-back guarantee FREE domain registration Uptime guarantees Online knowledgebase / support Help with using the tools / getting set up Ecommerce capabilities Free apps With HostPapa you can depend on: Dedicated customer service Quality equipment Maximum guaranteed uptime Highly functional tools for administration The leading feature set available Secure and reliable backups A solid and honest business partner Careers at HostPapa A career at HostPapa is fun, laid back, rewarding and challenging. We offer continuous learning and opportunities for career advancement. If you think you have the skill-set to work with us and love to work in a fast-paced environment, then HostPapa is definitely the place for you! It is our goal at HostPapa to help our employees advance in their careers. By adopting an ongoing, hands-on learning environment, our employees are continuously growing and expanding their knowledge. We believe that employee education and training are essential, not only for our staff but also for our customers.

Founded: 2018

Company size: 51 - 200

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Job description

Position Summary:

With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.

As the Product Manager, you will manage an existing portfolio of products while defining product strategy and roadmap. You will work closely with cross-functional teams such as marketing, product, and more to deliver ways to improve product performance. This includes functionality, user experience, and more. You will have access to data to make data-driven decisions and will interact with customers to gain valuable insights.

What you’ll do:

Be the owner of product KPIs, including revenue, ARPU, churn, and customer satisfaction metrics
Own product life cycle, including product and market research, competitive analysis, roadmap development, iterative product development, feature releases, and product launches
Create and maintain Product Descriptions
Responsible for managing pricing and costs
Invest in understanding the customer and identifying areas of improvement to deliver the optimal experience
Communicate clear objectives with marketing, sales, and support channels to deliver on product performance
Translate product strategy into detailed requirements for prototyping and technical design by collaborating with engineering
Provide direction to the marketing team on product promotions and offers, and aids for sales channel
Partner with the engineering team to define requirements, prioritize work, and do product testing
Pilot products to pressure test assumptions
Provide product demos and training
Track and analyze success metrics
Support other tasks or projects as assigned to meet team and business needs

About you:

Strong communicator with the ability to create content and present ideas to different audiences
Excellent ability to use qualitative and quantitative data sources to advise decision-making
Experience collaborating with other teams to build alignment across the organization
Familiarity with delivering products iteratively by working very closely with engineering teams
Experience coordinating and prioritizing against time, scope, and resources
Excellent ability to communicate vision, roadmap, and requirements
Strong understanding of the hosting industry or related industries, including web development
Familiar and comfortable with AI tools and technologies
Prior experience working with SCRUM or other agile methodologies will be considered a plus

What we offer:

Work from anywhere - this is a remote opportunity
A competitive salary that values you and your unique skill sets
Career advancement & professional development opportunities to help you reach your full potential
Flexible work arrangements to support work/life balance

About us:

At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.

Our HostPapa team values diversity and inclusion. We have a friendly company culture built on trust and respect. With the acquisition of several companies into our product portfolio, we’re growing at an incredible rate and have ample opportunities for career growth.

Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!

HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

It is anticipated that this position will be performed outside of Ontario.