Key Facts

Remote From:

Texas (USA)

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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Customer Service
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Ability To Meet Deadlines
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Time Management
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Teamwork
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Creative Problem Solving
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Detail Oriented
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Verbal Communication Skills
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Relationship Building

Roles & Responsibilities

Bachelor's degree and 5+ years of related cybersecurity experience
Strong business acumen with ability to understand client needs, articulate value, and engage senior-level stakeholders; excellent communication skills
Data-driven with ability to analyze numbers, develop business plans, and manage pipeline to exceed targets; skilled at cross-functional collaboration
Excellent time management, prioritization, attention to detail, and willingness to travel as needed in a dynamic environment

Requirements:

Build and nurture relationships with senior-level stakeholders across enterprise accounts ($250K+), ensuring client engagement and maximizing ROI
Plan, execute, and present quarterly business reviews; manage and grow the account pipeline, including upsell/cross-sell of Binary Defense security services
Onboard new clients and maintain ongoing engagement (weekly/monthly/quarterly) while coordinating with internal teams to deliver high-quality service and proactive support
Collaborate with Sales, Customer Success, and Product teams to retain clients, drive growth, and meet retention and revenue targets with white-glove service

Binary Defense

Computer Hardware & Networking

About Binary Defense

Founded in 2014 by the industry’s top cybersecurity experts, Binary Defense is on a mission to change the security industry for the better and help organizations defend against threats of all kinds. We believe that the best defense against cyber threats uses a human-driven, technology-assisted approach. We protect businesses of all sizes through our advanced cybersecurity solutions including Managed Detection and Response, Threat Hunting, Digital Risk Protection, Incident Response, Phishing Response, and Analysis on Demand. Binary Defense was spawned from the need for better monitoring and detection capabilities in companies. The founder of Binary Defense, David Kennedy, also founded TrustedSec which specializes in information security services including penetration testing. The cutting edge, white hat hackers noticed almost every organization with monitoring capabilities really struggled, especially when using an MSSP. Countless attacks went undetected, and breaches were missed which left companies wondering what to do. As a result, Binary Defense was first put into motion in July of 2012 with the development of our Managed Detection, Deception and Response software (Binary Defense Vision) based on profiling how attackers think. A number of years of development, marrying up attack intelligence with our extensive threat intelligence, has made our product the best consolidation of technologies in the industry to predict, prevent, detect, deceive and respond to attacks.

Company type: SME

Industry: Computer Hardware & Networking

Founded: 2018

Company size: 51 - 200

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Job description

Job Type

Full-time

Description

Binary Defense (BD) is seeking a talented Strategic Account Manager.

Overview

· Building relationships with your existing enterprise client base to ensure they are engaged with their service and finding value in overall partnership for accounts equal or more than $250K+ in spend

· Ensuring your clients are getting the highest return on their investment from their service

· Strategically partnering with your clients to understand their key security related business challenges, roadmapping related services, and initiatives

· Partnering with internal teams to manage and retain client relationships and build client loyalty

· Ensuring client satisfaction, retention, operational efficiency and quality of service for strategic and Tier 1 accounts. (CV = $5-10M)

· Growing existing business with product portfolio and additional services based on annual recurring revenue to meet monthly, quartetly, and annual quotas

· Acquiring new business for through current client referrals

· Onboarding new clients and continuing to engage on a regular basis (weekly/monthly/quarterly) with business reviews and regular proactive outreach.

· Traveling quarterly to each client to present business reviews with executive sponsorship.

· Supporting the strategic account plan delivery model with white glove service and proactively partnering.

· Contributing to the sales team and customer success team for business iniatives and training support.

Key Responsibilities

· Working towards and achieving targets of retention and growth

· Building relationships with senior level individuals across accounts

· Collaborating with others to overcome challenges whilst working in a fast paced and dynamic environment

· Planning and organizing your time effectively

· Delivering customer service and passionate about delivering value & advocating for your clients

· Communicating a clear and concise message verbally or via email

· Developing pipeline and managing sales cycle for growth within existing accounts & new business

Requirements

Bachelor’s degree and 5+ years of related cybersecurity experience
Ability to have strong business conversations and understand business needs to align our proposition of value.
Proactively partnering and networking within their territory
Able to analyze numbers to develop business plans and exceed targets with a systematic approach
Leverage sales resources including technology, marketing, and technical teams effectively & collaboratively
Strong communication skills
Creatively think through and solve problems
Handles pressure well while meeting deadlines and targets
Skill in prioritizing and triaging obligations
Attention to detail
Excellent time management and organization
Ability to be flexible in travel and change as the needs of the business evolve

About Binary Defense

Binary Defense is a trusted leader in security operations, supporting companies of all sizes to proactively monitor, detect and respond to cyberattacks. The company offers a personalized Open XDR approach to Managed Detection and Response, advanced Threat Hunting, Digital Risk Protection, Phishing Response, and Incident Response services, helping customers mature their security program efficiently and effectively based on their unique risks and business needs.

With a world-class 24/7 SOC, deep domain expertise in cyber, and sophisticated technology, hundreds of companies across every industry have entrusted Binary Defense to protect their business. Binary Defense gives companies actionable insights within minutes not hours, the confidence in their program to be resilient to ever-changing threats, and the time back that matters most to their business.

Binary Defense is also the Trusted Cybersecurity Partner of the Cleveland Browns and partners with PGA TOUR players. For more information, visit our website, check out our blog, or follow us on LinkedIn.

Binary Defense offers competitive medical, dental and vision coverage for employees and dependents, a 401k match which vests every payroll, a flexible and remote friendly work environment, as well as training opportunities to expand your skill set (to name a few!). If you’re interested in joining a growing team with great perks, we encourage you to apply!

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