Enterprise Retail Pharmacy Operations Director

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s in Business Administration (MBA), Health Administration (MHA), or equivalent.

EXPERIENCE:

1. Strong knowledge of pharmacy regulations, third-party billing, 340B, and retail pharmacy KPIs.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Oversee daily operations of all system-owned retail pharmacies to ensure consistency, efficiency, and high-quality service.

2. Implement and monitor standardized workflows, inventory practices, and staffing models across sites.

3. Lead initiatives to improve prescription capture rates, patient satisfaction, and turnaround time.

4. Develop and track operational budgets, revenue goals, and cost-saving opportunities.

5 Collaborate with finance teams to manage reimbursement, billing, and payer optimization.

6. Support and expand services such as bedside delivery, med-to-bed, synchronization, and transitions of care.

7. Partner with inpatient, specialty, and ambulatory teams to enhance integration of services.

8. Identify and implement new business opportunities (e.g., new retail locations, 340B expansion).

9. Supervise site-level pharmacy managers; support hiring, onboarding, and development.

10. Monitors and evaluates the performance of each location, addressing operational challenges and making adjustments as necessary.

11. Work closely with the Pharmacy Directors and site managers to ensure all pharmacies are meeting operational goals and performance metrics.

12. Work with the finance team to track and report financial results, forecasting needs, and implementing corrective actions as necessary.

13. Analyze financial performance, identify areas for improvement, and implement strategies to optimize profitability.

14. Collaborates with hospital staff to enhance patient care coordination, including medication therapy management and other pharmacy services.

15. Supports system wide initiatives aimed at expanding pharmacy offerings, such as immunizations, medication counseling, and chronic disease management services.

16. Identify new business opportunities, evaluate market trends, and contribute to the strategic growth of the pharmacy network.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to stand and walk short distance for eight or more hours.

2. Frequent bending, stooping or stretching.

3. Ability to lift 30 pounds and push 50 pounds.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Standard pharmacy and office environment.

2. Potential need for occasional travel between pharmacy locations.