This is a remote position.
Our client is looking for an Operations Manager to design, implement, and oversee the operational infrastructure that supports their growing professional services practice. The company operates in the legal and advisory sector and has expanded its reach in recent years through specialized services and strategic partnerships.
This role begins as a highly hands-on position focused on building systems, documenting workflows, and creating structure across tools, contractors, and operational processes. As these systems stabilize, the role gradually evolves toward managing team output, optimizing workflows, and supporting operational scale.
The Operations Manager will work directly with the principal while coordinating contractors, vendors, and internal operational initiatives. This role is ideal for someone who enjoys building processes from scratch, improving systems, and bringing structure to fast-moving environments.
Responsibilities
• Build operational systems and document workflows through clear and structured SOPs.
• Establish accountability frameworks for contractors, including defined deliverables, deadlines, and quality checkpoints.
• Manage the HubSpot contractor by organizing weekly tasks, reviewing deliverables, and ensuring workflow accuracy.
• Oversee HubSpot data structure, including contact deduplication, lifecycle updates, list cleanup, and historical deal tracking.
• Participate in the hiring and onboarding of a Virtual Assistant and define task structures, communication protocols, and documentation standards.
• Build and maintain a centralized project dashboard to track operational initiatives and progress.
• Audit operational tools and subscriptions to ensure efficiency and remove unnecessary costs.
• Coordinate operational tasks such as scheduling attorney calls, preparing LinkedIn connection campaigns, directory research, docket monitoring, and data hygiene.
• Monitor outreach performance and sequence engagement metrics, identifying opportunities for optimization.
• Oversee content coordination including newsletters, social posts, podcast clips, and professional association outreach.
• Manage relationships with developers building operational tools and ensure milestones are delivered according to scope.
• Supervise research and intelligence workflows such as PACER research and docket monitoring when delegated to a Virtual Assistant.
• Manage structured operational projects including panel applications, podcast booking initiatives, and other strategic projects.
• Support targeted community outreach initiatives once core systems are stable.
• Maintain operational reporting including outreach performance, automation efficiency, bookings, and team output.
• Provide proactive written updates and participate in weekly strategic check-ins with leadership.
Requirements
• Minimum 3 years of experience managing contractors or small remote teams supporting a U.S.-based client
• Proven experience building SOPs and operational systems from scratch, not only managing existing processes
• Near-native written English with the ability to communicate professionally with contractors and vendors
• Working familiarity with HubSpot, including reviewing workflows and coordinating with technical contractors
• Active use of AI tools such as ChatGPT, Claude, or similar to create documentation, scripts, workflows, or operational solutions
• Hands-on experience implementing automation using tools such as Zapier, Make, HubSpot workflows, or similar platforms
• Professional background in professional services environments such as law firms, consulting firms, financial services, or similar industries
• Availability for at least 6 hours of overlap with EST (Monday–Friday)
• Willingness to sign a Non-Disclosure Agreement (NDA)
Qualifications
• Experience creating and maintaining SOP documentation for remote teams
• Experience coordinating content workflows such as LinkedIn posts, newsletters, or social media scheduling
• Familiarity with legal research or docket tools such as PACER or CourtLink
• Experience using project management tools such as Asana, Notion, Monday, or similar platforms
• Experience supporting a solo practitioner or small professional services firm
• Strong organizational, operational, and problem-solving skills
• Ability to manage multiple operational initiatives while maintaining structure and accountability
Benefits
• Full-time position
• 100% remote work environment
• Opportunity to design and scale operational systems from the ground up
• Direct collaboration with senior leadership
• Exposure to strategic operational initiatives and growth projects
• Flexible remote work structure with significant operational ownership
