Field Service Representative

Field Service Representative

Location: North East England & North Yorkshire, UK
Department: Field Service
Company: Diversey – A Solenis Company

About Us

At Diversey, we help organisations across the world maintain the highest standards of cleanliness, safety, and hygiene. Our innovative technologies include advanced cleaning chemicals, floor care machines, tools, and specialist solutions for industries such as Food & Beverage, healthcare, hospitality, and manufacturing.

The Opportunity

We’re looking for a Field Service Representative to support customers across North East England and Yorkshire. In this role, you’ll deliver expert service, training, and technical support to ensure customers get the best performance from our cleaning and hygiene solutions.

This is an ideal role for someone who enjoys working independently, solving problems on-site, and building strong customer relationships while representing a global leader in hygiene technology.

Key Responsibilities

Service Delivery

• Provide high-quality service and technical support to key strategic and national accounts
• Deliver service plans that ensure consistent performance and customer satisfaction

Training & Technical Support

• Conduct on-site training for customer teams on equipment and chemical use
• Perform site audits to monitor compliance and operational standards
• Evaluate product performance and recommend improvements
• Troubleshoot issues and minimise downtime using remote diagnostics and service tools

Customer Collaboration

• Work closely with National and Internal Account Teams to deliver aligned customer service
• Identify opportunities for upselling and cross-selling solutions
• Maintain accurate service reports and account updates using Salesforce and Excel

What We’re Looking For

Core Competencies

• Excellent communication and relationship-building skills
• Strong analytical and problem-solving abilities
• Attention to detail and a proactive approach to service improvement
• Ability to work independently while collaborating with wider teams

Skills & Experience

• Experience in customer service, technical support, or field service roles
• Strong IT literacy, particularly Excel and Salesforce
• Experience within cleaning, hygiene, facilities, or related industries is advantageous
• Full UK driving licence required

Why Join Diversey?

At Diversey, we believe our people are our greatest asset. Our culture is built on:

• Diversity and inclusion
• Employee wellbeing and flexibility
• Respect and collaboration
• Safety and operational excellence

We prioritise creating a positive working environment where employees feel supported, engaged, and empowered to grow their careers.

What We Offer

• Competitive salary and commission structure
• Comprehensive benefits package
• Opportunities for professional development and career progression
• A supportive and inclusive workplace culture within a global organisation

We Value Different Perspectives

Not every candidate will meet every requirement. If your experience differs from our ideal profile but you believe you can contribute to this role, we encourage you to apply and share your unique perspective.

Equal Opportunity Employer

Diversey is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive workplace where diversity is valued and respected.