Key Facts

Remote From:

Full time

English

Hard Skills

Cloud Computing Analytics Application Programming Interface (API) Help Desk Support Data Quality Assessment Systems Integration Client Services Application Programming Interface (API) Customer Success Management Application Programming Interface (API) Qualitative Data Analysis Help Desk Support Data Consistency Issue Management Product Knowledge Financial Analysis Market Data Customer Experience Improvement

Other Skills

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Collaboration
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Communication
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Analytical Skills
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Multitasking
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Troubleshooting (Problem Solving)
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Prioritization

Roles & Responsibilities

Strong background in cloud platforms and technologies
Proficiency in API usage and support
Familiarity with data analysis tools and techniques
Previous experience in a technical support role, preferably fintech (Level 2 support)

Requirements:

Provide technical assistance and support for incoming queries and issues related to our financial data services
Diagnose and troubleshoot technical issues, including data discrepancies and integration problems
Monitor and manage the flow and updates of data, ensuring accuracy and timeliness of stock data coverage
Assist clients in integrating Bridgewise APIs into their systems, offering guidance on best practices and troubleshooting integration challenges

Commit

About Commit

Commit is a global tech services company with offices in New York, Israel, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Software, IoT, Big Data, Cloud, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.

Company type: SME

Founded: 2018

Company size: 501 - 1000

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Job description

Description

We are seeking a highly skilled Technical Support Engineer to join our dynamic team. In this role, you will provide top-tier technical support, troubleshoot issues, and ensure the smooth operation of our financial data services. The ideal candidate will have a strong background in cloud technologies, API usage, and data analysis, and will excel in managing and resolving data-related issues, especially those related to stock coverage and timely updates.

Key Responsibilities:

Provide technical assistance and support for incoming queries and issues related to our financial data services.
Diagnose and troubleshoot technical issues, including data discrepancies and integration problems.
Ensure the timely and effective resolution of client issues while maintaining high customer satisfaction.
Monitor and manage the flow and updates of data, ensuring accuracy and timeliness of stock data coverage.
Assist clients in integrating Bridgewise APIs into their systems, offering guidance on best practices and troubleshooting integration challenges.
Collaborate closely with the Customer Success team to ensure a seamless onboarding experience for new clients.
Conduct product training sessions to help clients maximize their use of Bridgewise’s tools and services.

Requirements

Required Experience and Skills:

Technical Proficiency:

Experience with cloud platforms and technologies.
Proficiency in API usage and support.
Familiarity with data analysis tools and techniques.

Industry Experience:

Previous experience in a technical support role, preferably within the fintech industry (Level 2 support).
Experience with stock data and financial analysis is a plus.

Key Skills:

Excellent analytical and troubleshooting abilities.
Strong communication skills, with the ability to convey technical issues to non-technical users.
Ability to manage multiple tasks and prioritize effectively.