Key Facts

Remote From:

North Carolina (USA)

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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People Management
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Strategic Planning
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Training And Development
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Distributed Team Management
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Accountability
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Communication
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Leadership
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Teamwork
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Mentorship
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Problem Solving

Roles & Responsibilities

Bachelor's degree in Business, Information Systems, Engineering, or related field, or equivalent work experience
4-6+ years of experience in implementation, project management, client onboarding, or a related field
3-5+ years of people management experience, leading implementation or project teams
Proficiency with project management tools (e.g., ServiceDesk Plus, Jira, Smartsheet, Trello, MS Project) and strong communication, leadership, and stakeholder management skills; proven track record managing large-scale, complex, multi-workstream projects

Requirements:

Lead, develop, and mentor a team of implementation managers, specialists, and project leads; set performance goals; drive accountability and a culture of continuous improvement; provide coaching and escalation support for complex implementations
Oversee multiple concurrent client implementations; ensure consistent application of methodologies and best practices; monitor status and resources; proactively address risks and bottlenecks; serve as escalation point for clients and stakeholders
Build and manage relationships with enterprise clients as a senior-level advisor; partner with Sales, Product, Engineering, Customer Success, and Operations to align requirements and deliverables; facilitate executive updates and communicate progress, risks, and mitigations
Drive operational excellence by evaluating and refining processes, developing documentation and training materials, tracking KPIs (time-to-value, timelines, client satisfaction, utilization), and analyzing data to inform continuous improvement and strategic planning

Meduit | Driving Revenue Cycle Performance

Financial Services

About Meduit | Driving Revenue Cycle Performance

Meduit was born out of a drive for excellence and a passion for new ideas for improving revenue cycle management for healthcare organizations and the patients they serve. Today, Meduit is a parent organization where leading RCM companies, including MedA/Rx and Receivables Management Partners (RMP), collaborate to identify and measure best practices, leverage one another's unique strengths, collaborate for results, and serve healthcare clients on a unified solutions platform. Meduit is one of the nation’s leading Revenue Cycle Management (RCM) companies with decades of experience in the RCM healthcare arena, serving more than 500 hospital and physician practices in 47 states. Meduit combines a state-of-the-art accounts receivable management model with advanced technologies and an experienced people-focused team that takes a compassionate and supportive approach to patient engagement. Meduit significantly improves financial, operational and clinical performance, maximizing cash acceleration and ensuring that healthcare organizations can dedicate their resources to providing more quality healthcare services to more patients. For more information, please visit MeduitRCM.com.

Company type: Large

Industry: Financial Services

Founded: 2018

Company size: 1001 - 5000

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Job description

About Us:

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

About the Role:

The Senior Manager of Implementation oversees the successful delivery of complex client onboarding and implementation initiatives. This role manages a team of implementation specialists and managers, ensures operational excellence, and partners closely with cross-functional leaders to deliver high-quality solutions that meet client needs. The Senior Manager provides strategic direction, drives process improvements, and ensures that implementation projects are delivered on time, within scope, and aligned with organizational standards.

Title: Senior Manager of Implementation

Location: Remote

Department: Information Technology

Reports To: Sr Director of Business Applications

Compensation: $135,000 to $166,000 base

Key Responsibilities:

Leadership & Team Management

Lead, develop, and mentor a team of implementation managers, specialists, and project leads
Set performance goals and ensure the team has the tools, skills, and support needed for success
Drive a culture of accountability, collaboration, and continuous improvement
Provide coaching, guidance, and escalation support for complex or high-risk implementations

Implementation Oversight

Oversee multiple concurrent client implementations across different levels of complexity
Ensure consistent application of implementation methodologies, templates, and best practices
Monitor project status, resource allocation, and team workload, proactively addressing risks and bottlenecks
Serve as an escalation point for clients and internal stakeholders

Client & Stakeholder Management

Build strong relationships with enterprise clients, acting as a senior-level advisor throughout the implementation process
Partner with Sales, Product, Engineering, Customer Success, and Operations to ensure alignment on client requirements and project deliverables
Facilitate executive updates and communicate progress, risks, and mitigation strategies

Operational Excellence & Process Improvement

Evaluate and refine implementation processes to increase efficiency, quality, and scalability
Develop documentation, playbooks, and training materials to support team consistency
Track KPIs such as time-to-value, implementation timelines, client satisfaction, and team utilization
Analyze project data to identify trends and drive continuous improvement initiatives

Strategic Planning

Contribute to departmental strategy, resource planning, and organizational growth initiatives
Provide insight into client needs and market trends to inform product roadmap and service enhancements
Support cross-functional planning to improve delivery capacity and client outcomes

Required Qualifications:

Bachelor’s degree in Business, Information Systems, Engineering, or related field, or equivalent work experience

4–6+ years of experience in implementation, project management, client onboarding, or a related field

3–5+ years of people management experience, leading implementation or project teams

Proven track record managing large-scale, complex, multi-workstream projects

Strong communication, leadership, and stakeholder management skills

Proficiency with project management tools (e.g., ServiceDesk Plus, Jira, Smartsheet, Trello, MS Project)

Preferred Qualifications:

Experience in SaaS, technology, healthcare, fintech, or professional services

PMP, CSM, Prosci, or other project/change management certifications

Experience with technical integrations, APIs, SSO, and data migration

Background in scaling teams or building new implementation frameworks

Employment eligibility:

Must be legally authorized to work in the United States without sponsorship

As a condition of employment, a pre-employment background check will be conducted

What We Offer:

Comprehensive paid training

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long-term disability

Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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