Booth Teller- Botswana at Mukuru

Be the Face of Financial Access

At Mukuru, every transaction tells a story — a family supported, a bill paid, a future funded. As a Booth Teller, you are at the frontline of that impact.

We are looking for a professional, detail-oriented and customer-focused Booth Teller to provide secure, compliant and world-class remittance services. This role combines operational precision, regulatory responsibility and customer engagement in a fast-paced financial environment.

If you are trustworthy, numerically strong and passionate about service excellence, this role offers you the opportunity to play a vital part in delivering financial access to communities across Botswana.

The Role Purpose

To provide remittance disbursement services in a professional, efficient and legally compliant manner while safeguarding company assets and customer trust.

What You Will Be Responsible For

Transaction Processing & Compliance

• Perform KYC verification for all inbound and outbound transactions

• Verify foreign currency notes and ensure transaction accuracy

• Monitor transaction limits in line with Central Bank guidelines

• Identify and report suspicious transactions to the AML Reporting Officer

• Assist customers with Enhanced Due Diligence (EDD) forms when required

• Cancel transactions that do not meet compliance standards

Cash Handling & Safekeeping

• Count and recount customer cash accurately

• Conduct daily cash-ups and reconcile balances

• Safeguard float, devices, passwords and secure access to the safe

• Ensure proper storage of devices and cash overnight

Customer Service Excellence

• Greet and thank customers professionally

• Provide clear guidance on Mukuru products and services

• Promote additional Mukuru offerings where appropriate

• Maintain confidentiality at all times

Reporting & Operational Discipline

• Complete daily and monthly reports including STR and cash threshold reports

• Monitor hourly and daily statistics

• Escalate compliance or security concerns immediately

• Maintain high standards of housekeeping and security before and after trade

Professional Development

• Participate in KPI discussions and performance reviews

• Complete all required compliance training

• Continuously build product and regulatory knowledge

What You Bring

Qualifications & Experience

• Grade 12 (Essential)

• Higher certificate or post-secondary qualification (Advantageous)

• Minimum 2 years’ experience in the financial sector

• Strong knowledge of foreign currencies

• Advanced knowledge of FICA regulations

• Experience using Cash Stops App system

Key Capabilities

• Strong numeracy skills

• High level of professionalism and integrity

• Strong organisational and administrative skills

• Attention to detail and accuracy

• Customer-focused mindset

• Ability to follow policies and procedures consistently

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS