IT Project Manager (Salesforce)

👋🏼 We're Nagarro. We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18 000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in! By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

Key responsibilities:

Project Governance & Execution

• Drive solution resources and ensure governance throughout the project lifecycle.
• Build and lead the execution of the project plan, coordinating across various technology platforms
• Oversee project activities to ensure timelines are met and risks/issues are mitigated.
• Report progress, risks, and decisions to the program manager.

Stakeholder & Business Alignment  

• Act as the primary liaison between business/zone stakeholders and the project team.
• Confirm and onboard the project team before kickoff, clarifying roles and responsibilities.
• Collaborate with BRMs and business stakeholders to ensure timely requirement gathering and alignment with project goals

Testing & Cutover Support

• Support the local business team during UAT, ensure sign-off, and manage issue resolution cadence.
• Coordinate with release managers to align release schedules with project timelines.
• Assist with cutover activities and ensure digital team plans are well documented.

Change Management & Adoption

• Facilitate understanding of deployment impacts and support training efforts.
• Enable smooth adoption through change management and post-deployment follow-up.

Monitoring & Continuous Improvement  

• Track project progress against business requirements and report status and risks.
• Collect post-deployment feedback to evaluate effectiveness and identify improvement opportunities.
• Foster close cooperation across all roles and functions.

• 6+ years of experience in managing IT projects.
• Experience with managing global stakeholders.
• Strong grasp of Salesforce environment & digital tools.
• Excellent communication & problem-solving skills.
• Fluent English.

Nice-to-have:

• Experience with SAP, CPQ, Jira will be considered an advantage.