Key Facts

Remote From:

Full time

English

Hard Skills

Inside Sales Outbound Calls Short Message Peer-To-Peer Email Management Utility Cooperative Proprietary Software Client Services Customer Relationship Management Order Management Order Management Telephony Online Communication

Other Skills

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Customer Service
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Communication
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Active Listening
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Time Management
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Teamwork
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Empathy
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

Experience in inside sales or customer support, with a focus on order placement and client communication
Excellent written and verbal communication skills for phone, text, and email interactions
Ability to work remotely from Mexico or within 2 hours of US Central Time Zone, with self-motivation and strong time management
Familiarity with CRM systems and modern software tools to manage customer interactions and orders

Requirements:

Handle inside sales and customer support for renter utility orders, including explaining options
Communicate with renters via phone, text, and email to assist with placing orders
Make outbound phone calls to follow up with renters and utility providers
Provide additional client and team support as time allows

Sunroom Leasing

Real Estate Management & Development

About Sunroom Leasing

Sunroom builds technology for single family home leasing operations. We're partnering with REITs and large-scale property managers. We have reimagined the end-to-end experience, so renters can self-tour properties, apply, & lease inside our app. Our partners use our platform to handle all the hassle, from photos, yard sign setup, and marketing to back-office operations. Our platform gives full visibility into every aspect of leasing. We have raised over $14 million from top-tier investors, including Founders Fund Seed, Gigafund, NextGen Ventures, and Tim Draper. Our investors have also backed the likes of SpaceX, Tesla, and Facebook.

Company type: Startup

Industry: Real Estate Management & Development

Founded: 2018

Company size: 11 - 50

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Job description

Background

Sunroom Leasing partners with property managers to lease homes. We found that the utility setup process was complicated for renters and property managers, so we created a standalone product for it. Utility Profit is on a mission to improve the experience of renting homes. We make it easy for renters to see the utility options for their address and set up their water, electric, gas, and internet. We’re building out our team and creating the future of moving.

Utility Profit partners with property managers, offering a unique 'found revenue' service to boost their earnings. Through our partnership, property managers stand to increase their profitability while enhancing their tenant’s move-in experience. Our headquarters are in Austin, TX, and we have a distributed team of 40+ talented employees.

Job Description:

Our Order Placer serves a variety of critical functions for Utility Profit renters, primarily working with renters to ensure that their utility orders are completed and verified. This is a full-time role that will start with a 3-month trial, and upon successful completion of the trial, will see a pay increase and become a month-to-month role. The position requires delivering stellar customer support and sales-adjacent activities and will work remotely from Mexico (or a location within 2 hours of US Central Time Zone) on an ongoing basis.

What you'll be doing:

Inside Sales & Customer Support: You'll assist our renter customers with placing utility orders and with explaining their options. You'll communicate with renters by phone, text and email.
Phone Support: You’ll make outgoing calls to follow up with renters and sometimes utility providers.
Additional Client or Other Support: As time allows, you may also assist with other activities to support our clients and growing team.

Why you'll love working here:

Innovative Company: You'll be joining a small but growing team, at an extremely innovative company that is changing the real estate and utility market. You'll work with creative leaders with a proven track record of creating successful companies.
Supportive Team: We have an amazing team to help train you and support you as you advance.
Modern technology: We've developed software & CRM systems to deliver the best client experience. We're building tools from the ground up to make your job easier and more efficient.
New School Real Estate: Awesome work environment at a company with an inspiring vision. With an expanding customer and partner base, you will be part of the new home leasing era!
Growth Opportunities: We are expanding our teams quickly and hire from within as we grow!
Diversity: Utility Profit & Sunroom Rentals value inclusion and diversity, and are committed to building a diverse workforce.