Student Experience Operations Associate - EMEA/USA Region

Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.

We are doing this by:

• Igniting a passion for learning that accelerates academic performance and success regardless of age.
  

• Fostering a global community that broadens students' perspectives and develops their skills to make a difference on the world stage.
  

• Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child’s education.
  

• What does this role involve?

  Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents all over the world. You'll build and maintain strong relationships with students and families in the EMEA/USA region, ensuring they receive timely and personalised assistance.
  

  What are the main responsibilities for this role?
  

  Student & Parent Support
  

  • Deliver high-quality service to facilitate positive student outcomes and increase satisfaction
  

  • Ensure students and parents feel supported and receive timely responses to their queries.
  

  Administrative Tasks
  

  • Process subject changes, withdrawals, and re-enrolments
  

  • Allocate teachers and prepare learning materials
  

  • Utilise and maintain our administrative and educational online systems
  

  Onboarding & Orientation
  

  • Run and improve the parent/student onboarding process
  

  Collaboration & Problem Solving
  

  • Work closely with the academic, product, and sales teams to provide strategic solutions to student issues
  

  • Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems
  

  You just might be the person we're looking for if you have:

  • Enthusiasm for supporting students, parents, and their academic journey
  

  • The ability to work independently, prioritise effectively, and strategically solve problems
  

  • Significant learning adaptability and a strong grasp of technology and systems
  

  • Fluent written and verbal communication in English
  

  • A collaborative spirit and openness to feedback
  

  • Strong time and stress management skills
  

  • Empathy, resilience, and solution-focused thinking
  

  • Attention to detail and a high degree of flexibility
  

  Experience that would be useful in this role:

  • Previous experience in a student-facing or customer experience role
  

  • Familiarity with online education platforms or EdTech environments
  

  • Experience working across multiple time zones with a global team
  

  Working hours

  Full-time, 40 hours per week. You should be available from 9am to 6pm in any timezone between GMT-3 and GMT+3, and be available once a week for a team meeting outside of those hours to accommodate colleagues in different time zones.
  

  We're a hardworking, passionate and fun to work with team and we'd welcome your application!
  
  We look forward to hearing from you!