Key Facts

Remote From:

Colombia

Full time

Mid-level (2-5 years)

12 - 17K yearly

English

Hard Skills

Cold Calling Microsoft Dynamics CRM Sales Management Lead Nurturing Outbound Calls Call Recording Search Engine Optimization Short Message Peer-To-Peer Lead Generation Conversion Tracking Sales Funnel Sales Reporting Lead Generation Digital Marketing Email Marketing Quota Achievement Social Marketing Online Communication Organizational Structure

Other Skills

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Calendaring
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Scheduling
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Non-Verbal Communication
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Detail Oriented
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Self-Motivation

Roles & Responsibilities

Minimum 2+ years of experience in appointment setting, cold calling, or lead generation
Prior experience working in a digital marketing agency
Strong verbal and written English communication skills
Experience using CRM systems to manage leads and follow-ups

Requirements:

Make outbound calls to cold and warm leads to introduce the agency’s services and set sales appointments
Follow up with prospects via phone, email, and SMS to nurture leads through the sales funnel
Qualify leads by asking strategic questions to assess fit for the agency’s services
Schedule appointments for Sales Representatives and maintain accurate lead information in the CRM; track key metrics and reminders to reduce no-shows

Job description

About the client:

Our client is a results-driven digital marketing agency that helps businesses grow through comprehensive digital solutions. They specialize in transforming websites into high-performing, lead-generating assets while building strong brand awareness through SEO, social media marketing, and paid advertising campaigns.

About the role:

We are seeking a motivated and results-oriented Appointment Setter to join our client’s sales team. In this role, you will be responsible for engaging with cold and warm leads, qualifying prospects, and booking high-quality appointments for the Sales Team.

This position plays a critical role in maintaining a healthy sales pipeline and driving consistent lead flow. The ideal candidate is confident on the phone, highly organized, fluent in English, and has prior experience working with a digital marketing agency.

Fluency in English is a must.

Experience in a digital marketing agency is required.

What you’ll be doing:

Make outbound calls to cold and warm leads to introduce the agency’s services and set sales appointments
Follow up with prospects via phone, email, and SMS to nurture leads through the sales funnel
Qualify leads by asking strategic questions to assess fit for the agency’s services
Maintain accurate and detailed records of all interactions in the CRM system
Track and report key performance metrics, including call volume, appointments booked, and conversion rates
Schedule appointments for Sales Representatives, ensuring all relevant lead information is shared
Confirm and send reminders for scheduled appointments to reduce no-shows
Proactively conduct outreach and creatively fill the sales calendar, even during slower periods

Who are we looking for?

Minimum 2+ years of experience in appointment setting, cold calling, or lead generation
Proven track record of meeting or exceeding appointment-setting targets
Prior experience working in a digital marketing agency (required)
Basic understanding of SEO and digital marketing services
Strong verbal and written English communication skills
Experience using CRM systems to manage leads and follow-ups
Ability to handle high-volume outreach while maintaining attention to detail
Self-motivated, organized, and results-driven mindset