Business Analyst

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect

• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement

• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate

• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

Roles and Responsibilities:

Delivery & Execution

• Define and manage project scope, requirements blueprint, and implementation strategy to ensure successful delivery aligned with business goals.

• Proactively identify and mitigate potential risks, dependencies, and roadblocks during the project lifecycle.

• Translate functional business requirements into clear technical specifications for backend and engineering teams to enable smooth implementation.

• Lead the analysis of existing reports, dashboards, and current business environments to identify improvements and define frameworks for business analysis documentation.

• Act as a Subject Matter Expert (SME) in defining requirements for complex reporting needs, system integrations, and data management strategies to ensure seamless end-to-end data flow.

• Support end-to-end project delivery by ensuring requirements are clearly defined, documented, and aligned with organizational objectives.

Operational & Cross-Functional Collaboration

• Demonstrate strong understanding of enterprise-level business processes and ensure solutions deliver measurable value across multiple departments.

• Serve as the primary liaison between business stakeholders and technical teams, including senior leadership and C-suite executives.

• Facilitate cross-functional collaboration to align project scope, priorities, and timelines across teams.

• Conduct regular meetings with business stakeholders to review dashboards, gather feedback, and enhance existing data solutions.

• Collaborate with stakeholders to analyze complex business workflows and system dependencies to support data-driven decision making.

• Prepare and present data analysis insights, reports, and case studies to key stakeholders to support strategic initiatives.

Tools, Methodologies & Technical Expertise

• Experience working with data warehousing and dashboarding solutions.

• Strong analytical and communication skills with the ability to interpret complex datasets and present insights effectively.

• Hands-on experience with Agile software development methodologies, supporting iterative delivery models.

• Proficiency in project management and collaboration tools such as JIRA for sprint planning, backlog grooming, issue tracking, and Scrum ceremonies.

• Commitment to continuous learning, staying updated with emerging technologies, tools, and industry best practices.

Work Schedule

• Willing to work in a shift from 2 pm to 11 pm (IST)