About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
About the Role
We are seeking a Senior Back-End Software Developer to join our Common Tools team. The team is responsible for building and maintaining shared technical foundations used across multiple product teams, including developer-ready templates, reusable Python libraries, and a set of shared microservices.
What You'll Do
Developer Templates & Enablement
- Build and maintain production-ready service templates enabling teams to quickly create new backend services.
- Ensure templates include standard structure, testing, CI/CD, security, and observability out of the box.
- Keep templates aligned with internal standards and continuously improve them based on team feedback.
Shared Microservices & Components
- Design and develop shared microservices using Python and FastAPI.
- Build reusable Python libraries consumed by multiple services.
- Use FastAPI features to define, validate, and expose consistent, well-structured APIs.
- Manage database migrations using Alembic.
- Contribute to shared coding standards and code reviews.
Quality, Testing & Observability
- Enforce high engineering standards across templates, services, and libraries.
- Implement robust testing strategies (unit, integration, system).
- Ensure services expose metrics, logs, and traces for production monitoring.
- Apply security best practices, with strong knowledge of OAuth2, OpenID Connect (OIDC).
- Build reliability, performance, and operational readiness by default.
What We're Looking For
Must-Have
- Strong professional experience with Python (minimum 5 years).
- Proven experience building production APIs with FastAPI.
- Solid experience with Alembic for database migrations.
- Strong understanding of software quality practices, including automated testing and clean code principles.
- Hands-on experience implementing metrics, logging, and tracing in production systems.
- Strong knowledge of backend security concepts, including OAuth2, OpenID Connect (OIDC), and secure service-to-service communication.
- Solid experience using GitLab for version control and CI/CD.
- Strong communication and collaboration skills.
- Fluent in both written and spoken English
Nice-to-Have
- Experience building and maintaining reusable Python libraries is a strong plus.
- Familiarity with Kubernetes and Helm
- Experience designing and maintaining developer templates or internal tooling is a strong plus.
- Experience with Docker and container-based deployments.
Technical Environment
- Languages & Frameworks: Python, FastAPI
- Database & Migrations: Alembic
- Security: OAuth2, OpenID Connect (OIDC)
- Testing & Observability: pytest, Testcontainers, Prometheus, Grafana, OpenTelemetry
- CI/CD & DevOps: GitLab, ArgoCD, Helm, Harbor, Kubernetes (EKS)
- Infrastructure: AWS (EKS, RDS, S3, etc.)
