Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Volunteer Management Project Coordination Event Marketing Event Marketing Escalation Management User Accounts Policy Enforcement Microsoft 365 Event Bus Stakeholder Communications Risk Management Diversity Equity And Inclusion Initiatives Microsoft SharePoint Database Software Online Communication Organizational Structure

Other Skills

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Microsoft Excel
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Microsoft PowerPoint
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Virtual Teams
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Microsoft Word
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Microsoft Outlook
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Non-Verbal Communication
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Time Management
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Teamwork
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Courage
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Customer Service
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Detail Oriented
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Prioritization

Roles & Responsibilities

Related post-secondary education (Business Administration, Event Management, Volunteer Management) or equivalent work experience
2-3 years’ experience in an office environment with demonstrated customer service skills (written and verbal)
Intermediate computer skills including Office 365 (Word, Excel, PowerPoint, Outlook, SharePoint, Teams) and experience with database software and event registration systems
Excellent organizational skills with attention to detail and ability to set priorities and manage time

Requirements:

Provide support and insight to volunteers running local and provincial events for girls; create and manage registration forms; guide event planning and communications; help volunteers navigate GGC processes and systems
Collaborate with Provincial Advisers and internal teams to support event operations; respond to inquiries with excellent customer service; apply GGC policies on diversity, inclusivity, and equity in all communications and support
Manage GGC’s online registration system; assist with event advertising, budgeting, and project planning; escalate complex situations as needed
Coordinate with Programming, Learning Engagement, Finance and Risk teams to streamline operations; support adult event registrations when necessary; provide general, ongoing support to members/volunteers

Job description

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Girl Guides of Canada is actively seeking an Events Coordinator

Remote working arrangement

Must be based in Ontario or Quebec

About This Opportunity

Reporting to the Regional Manager ON-QC, you will be responsible for providing support and insight to volunteers running local and provincial events for girls, including creating and managing registration forms, guiding event planning and communications, and helping volunteers navigate GGC processes and systems. You will also collaborate with Provincial Advisers and internal teams to support event operations, respond to inquiries about excellent customer service, and apply GGC’s policies on diversity, inclusivity, and equity in all communications and support.

Position Specifics

In this role you will

Provide support and insight to volunteers who are running local and provincial events for girls.
Create and manage registration forms for attendees, informed by local event volunteers.
Support volunteers with their planning, event communications; and help them navigate GGC processes to make it easy for them.
Use, and become an expert in, GGC’s online registration system.
Support Provincial Advisers with processes and resources pertaining to events, which includes escalating complex situations, collaborating on project plans and supporting advertising and budgeting.
Collaborate with Programming, Learning & Engagement, Finance, and Risk teams to keep operations simple and efficient.
Support GGC’s volunteer Learning & Engagement team by supporting adult event registrations when necessary.
Respond to general event inquiries and ensure that a positive customer service relationship is maintained.
Apply organizational policies regarding diversity, inclusivity and equity to content, member communication and customer service.

General

Adheres to all relevant policies, procedures, and practices.
Provide general, ongoing support to members/volunteers, respond to/direct inquiries and consult with the appropriate groups and individuals to support the mission and vision of GGC.
Apply organizational policies regarding diversity, inclusivity and equity to content, member communication and customer service.
Other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Requirements:

Related post-secondary education (Business Administration, Event Management, Volunteer Management) or equivalent work experience.
2-3 years’ experience working in an office environment.
Intermediate computer skills including Office 365 (Word, Excel, Power Point, Outlook, SharePoint, Teams).
Previous experience with database software and event registration systems preferred.
Demonstrated ability to provide excellent customer service, both written and verbal.
Skilled at setting priorities and managing time.
Excellent organizational abilities and detailed oriented.
You embody the attributes of our core DNA – welcoming, imaginative, courageous and enthusiastic.
.

Assets:

Familiarity with Girl Guides of Canada and experience in the voluntary sector is an asset

Hiring Range: $45,600 to $53,820 Annually

This position will remain open until filled. Interviews will be conducted on a rolling basis. Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications.

GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made

in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

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