Client Services Representative

Job Type:

Invest in you, JOIN AGROPUR. We DAIRY you! 

The Customer Service Representative is responsible for managing several minor accounts within a clearly defined territory. The role acts as support to the sales team with the goal of providing better service and increasing our market share. They are also responsible for handling daily questions or issues, service requests and complaints, communicating promotions, issuing credits, and reinforcing our customer policies. 

At Agropur, we invest in YOU: 

• Recognition of years of service for vacation calculation; 

• Flexible group insurance plan including telemedicine services; 

• Employee assistance program; 

• Opportunities to invest in yourself (career development, etc.); 

• Pension plan with company contributions; 

• Salary range 002: $54,300 à $67,900 (Salary will be determined based on skills, education, training & experience related to the position.) 

• Remote position 

What this role involves: 

• Represent Agropur with customers and also serve as a customer support resource for the Territory Coordinators (CTMs). 

• Build relationships with distribution coordinators and distributor agents to manage customer follow‑ups. 

• Prepare various reports, including those related to sales statistics, volumes, returns of unsellable products, customers, and ongoing action plans. 

• Support the development of new customers within a given territory. 

• Ensure follow-up on the introduction of new products and conduct prospecting activities related to the development of complementary products. 

• Ensure follow-up with active and inactive customers in the assigned territory. 

• Collaborate with other departments (distribution, master data, credit, pricing management) to resolve customer service issues. 

• Prepare, review, and submit customer information forms and credit requests for existing and new customer accounts. 

• Develop and submit quotations for foodservice customers. 

• Respond to all customer inquiries regarding company products (pricing, technical sheets, etc.). 

What you need to join our team: 

• Bachelor’s degree in Business Administration or a related field required. 

• Experience related to sales coordination or sales administration is an asset. 

• Proficiency with the Microsoft Office Suite. 

• Strong oral and written communication skills in both French and English. (English is required in order to work with colleagues from other Canadian provinces.) 

We’re ready, are you? JOIN AGROPUR. 

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position. 

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.