Summary
The Digital Lender role provides prompt, polite, and comprehensive help to members or potential members via various digital channels. The incumbent in this role assists with processing and funding of Digital Lending loans. Conduct remote interviews, evaluate loan requests, and offer timely loan decisions based on solid underwriting. Promote credit union products and services to enhance members' financial status and foster long-term relationships.
Expected Outcomes
- Members receive exceptional service that creates loyalty and builds long-term relationships with the goal to enhance the members’ financial situation.
- Members receive information on products and services that best meet their borrowing needs.
- Knowledge of lending practices and policies ensures sound decision making and minimizes risk to the credit union.
- Organizational, departmental and team goals are achieved through teamwork and collaboration.
- Professional development efforts lead to career enrichment.
- The credit union is in compliance with all requirements of BSA, OFAC, and the USA Patriot Act/Customer Identification Act (CIP).
Capability Requirements
- Associate degree in a business-related field
- Two years consumer lending experience. In addition to a combination of 2 years’ experience in the following areas: Public contact/customer service, call center, loan underwriting, or successful completion of Summit CU LPS program.
- Excellent verbal, written and interpersonal communication skills
- Demonstrated ability to build loyal customer relationships through effective use of sales, service recovery, interpersonal skills and customer referrals.
- Working knowledge of commonly accepted principles of lending.
- Excellent organizational skills and work habits.
- Knowledge of current Federal, State and Local laws and regulations as they pertain to the granting of credit.
- Demonstrated ability to consistently exercise sound judgment in credit granting decisions.
- Have or able to attain a Nationwide Mortgage Licensing System (NMLS) number.
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Additional Details
- Physical Demands of Position: While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.
- Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions.
- Equipment Used: Variety of office equipment (telephone, printer, pc, mobile devices, etc.).
EEO Statement: At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law. We embrace diversity and believe that inclusion is critical to our success as a credit union. Different makes us better. Employment decisions are made based on qualifications, merit, and business need.
