Senior Implementations Engineer, Enterprise & Strategic

Highlights:

• OTE: $155,000 - $190,000
• Location: remote in North America
• Stock options

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

About the role:

We are looking to hire an experienced Senior Solutions Engineer to work alongside our passionate Sales, Presales, and Customer Success teams, handling client implementations post-sales. As a Senior Solutions Engineer, you will be responsible for onboarding and technical consulting, including creating recommendations for overcome technical problems, creating customized solutions that meet the client’s needs, project-managing a new client's onboarding process, conducting A/B Tests and providing best practices in order to help the client generate more revenue. 

The successful Senior Solutions Engineer, has deep knowledge of web/marketing systems, CRMs, analytics, data, compliance, and integration. You also have strong communication and consultative skills to interact across client departments. The Sr. Solutions Engineer must create solutions to enhance client onboarding and the role demands problem-solving, self-sufficiency, organization, and motivation, suitable for a dynamic startup setting. You will drive revenue actualization through onboarding, activating fundraising channels, and leveraging AI-driven methodologies to accelerate time to value. The ideal candidate will balance standardized technical rigor with fundraising strategy to ensure long-term customer growth.

Key Responsibilities

• Drive and oversee large-scale enterprise implementation projects from kickoff to go-live, managing scope, timelines, stakeholders, and risks to ensure successful implementations and customer satisfaction.
• Design, architect, and implement effective solutions that meet the unique needs and challenges of nonprofit organizations.
• Work closely with Sales, Presales, and Customer Success teams to develop strategies to drive revenue growth and ensure alignment for successful execution of projects.
• Collaborate with Product teams to ensure customer feedback is incorporated into product development.
• Develop and maintain relationships with key customer stakeholders, and partners including C-level executives.

Skills & Qualifications

• 8+ years demonstrated success in implementation, post-sales engineering or solutions consulting within a SaaS organization; experience with nonprofit tech and/or nonprofit data migration a huge plus 
• Strong technical skills with experience in middleware solutions (i.e. Zapier), data management (i.e. Salesforce/Hubspot integrations), web analytics, and web development.
• Strategic business mindset with the ability to connect operational decisions to downstream revenue outcomes
• Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders.
• Proven ability to develop and maintain relationships with customers and internal stakeholders.
• Ability to work in a fast-paced, hyper-growth, and dynamic environment.
• Strong problem-solving skills, with the ability to solve complex technical problems creatively.

Perks & Benefits

• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• FSA and HSA Spending Account.
• 20 days of vacation, 5 sick days, 11 company holidays plus an additional 1 floating holiday.
• 401(k) plan with company match.
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
• Paid parental leave (12 weeks for primary caregivers / 6 weeks for secondary caregivers).
• Generous home office stipend to support your remote workspace.
• Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars).
• Charitable giving program and paid volunteer time off with registered non-profits.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.***}